KFC Barry - Heol Ceinog Reviews Summary

Service

Pros:

• "It wasn't too busy and we got a table as we ordered. Quick and easy touch screen ordering and the food was ready within about 5 mins."
• "Thanks girls for a beautiful meal, it was excellent luv, will be back soon the girls were lovely very polite and friendly even though they were really busy, xx."
• "Service was quick. It's reasonably priced and I had a daddy burger meal which was delicious. Nice choice for children too. Staff were helpful and friendly."
• "Couldn't fault the service today (although I was the only customer at the time!) A real effort had been made to make restaurant neat and tidy."
• "Served by Jani who was really lovely and friendly. Even though the place was extremely busy, he smiled all the time."
• "Food came quickly and was hot and very nice."
• "Delivery through Deliveroo arrived short. Rang KFC in Barry and a very helpful young lady answered and delivered the missing items within 10 minutes in her own car."

Cons:

• "Terrible service, very unorganized. No clear management."
• "Staff are rude when I asked how long they would be."
• "Every time they've left items off our order, paid for."
• "Staff clueless, 2 cars in waiting spaces over 15 each both had to come in to collect food and then given wrong orders."
• "Absolutely shocking service, waited to be served for 20 mins (no one infront of us) they were too busy with drive thru and online orders."
• "Poor customer service once finally being served staff member just walked off and started to speak to someone else."
• "Waited 22 minutes and 39 seconds for 2 Zinger Box meals... And they call it Fast Food... very disappointed!!"

Cleanliness

Pros:

• "The inside of the restaurant has had a re-fit in recent months and looks great."
• "Outdoor seating is also available."
• "Food was hot and served quickly, the outlet was lovely and clean, no rubbish left on the tables and the floors were clean!! Not slippy with grease like some of there outlets in Cardiff."

Cons:

• "Always dirty tables, floors, bathrooms."
• "Absolutely filthy.tables disgusting.there was no covid check."
• "Filthy place, its never ever clean in there."
• "Place looks stinking dirty."
• "Floor was disgusting. Food all over it."
• "Nice food but the place was filthy sadly. All tables were empty but hadn't been cleaned so there wasn't anywhere to sit."
• "Great place to visit if want to catch covid! No hand sanitiser when entering which wanted to do straight away as door was visably filfy to open."

Food Quality

Pros:

• "Have only used the drive thru here but food is usually good and have had only had one issue with food being undercooked once."
• "Whether you opt for the drive-thru or the eat-in option, you are sure to get a tasty (and tangy, if you like it that way) chicken meal at a great price."
• "Food was hot and freshly cooked."
• "The chicken was yummy and the mashed potatoes were creamy."
• "Despite this the food does taste good."
• "Food is nice."

Cons:

• "The chicken is overcooked or cooked in dirty fat, and the wings are the worst ive had from a KFC."
• "Food always border line warm or cold, chicken tough & dry."
• "The food is never fresh. Disgusting!"
• "So disappointed. Had not ordered from here in years, convinced my partner to finally order a bucket to share. It arrived with all of the cold brown chips that had fallen out of the buckets into the bag, the food was barely even warm."
• "Disgusting soggy chips, chewy chicken coating."
• "Food was cold and soggy by the time it arrived with me."
• "Food is mediocre at best and often is only just warm."

Order Accuracy

Pros:

• "Fast and efficient service. Order was correct."

Cons:

• "The other day when ordering from Uber Eats they handed my order to the wrong driver."
• "Every time they've left items off our order, paid for."
• "Missing half my order. You ring them, they don't answer."
• "I've left a few times missing parts of my order so I now always check my order before leaving the shop."
• "This kfc is a joke! Took 10 mins for food to be ready, then missed off the tower burger."
• "Ordered 2 buckets, received one. When complained they said it was all in one bucket."
• "Ordered just eat. Wrong order arrived. Not even half the food we ordered."

Staff Attitude

Pros:

• "Staff are usually friendly."
• "Other staff there seemed lovely and friendly too."

Cons:

• "All staff stood outside on their break, meaning I was waiting at the tanoy for 10+ minutes."
• "Staff are rude when I asked how long they would be."
• "Staff clueless, 2 cars in waiting spaces over 15 each both had to come in to collect food and then given wrong orders."
• "The staff training and development clearly doesn't exist or is run by incompetent people."
• "Worst KFC I have ever visited, been here a few times (only one near) and each time its worse, staff don't care, looks a state."
• "No apology from them, customer service skills are rubbish and they look like they can't be arsed to work there!!"
• "The Manager was useless and couldn't run a tap."