Kala Thai Restaurant & Bar Reviews Summary

Food Quality and Taste

Pros:

• "The food and drinks were just awesome food taste absolutely brilliant."
• "Food choice is outstanding. Flavours were spot on."
• "Best Thai in Bournemouth. Lovely restaurant with authentic food and great service."
• "The best pad thai I ever tried. Very delicious not spicy curry as preferred."
• "Food very good, first time I've eaten steak in a Tai restaurant can only say it was fantastic."
• "Absolutely delicious Thai food. The service from start to finish was professional and without fault."
• "Amazing food!! I’ve lived in Thailand for 20 yrs so I know what good Thai food tastes like and this place has got it right."
• "Stunning tasting food - probably the best Thai food i have tasted in the UK."

Cons:

• "Sadly there was no heat detectable in either dish... So only four stars for spice."
• "That soup was terrible and not traditional thai foods for sure."
• "Kala Thai state they are authentic Thai but unfortunately they are far from it."
• "Great service. The food wasn’t particularly great, a few dishes were fine."
• "My noodles were ok, nothing special or super tasty."
• "The food was lacking flavour. The rice was worse than the premade ones you buy from supermarket."
• "Very poor service, food was terrible even after waiting over 1 hour for my starter."
• "Literally disgusting food, will never come back and staff was rude."

Service and Staff

Pros:

• "The service on a Friday night was outstanding - attentive without being overbearing."
• "A great tasting Thai restaurant in the center of Bournemouth. Very friendly helpful staff."
• "The service was great and friendly."
• "My wife enjoyed it very much too. With a cocktail, soft drink, 2 starters and 2 mains, plus 15% tip."
• "The staff did a fantastic job of serving our 'more demanding' friends."
• "The staff are lovely here, one of the best places in terms of customer service."
• "We were a table of 14 and were given our own section which worked well not to disturb other dinners."
• "Having travelled in Thailand, this restaurant had Thai chefs and serve good food. Excellent service and friendly staff."

Cons:

• "We waited for 40 minutes for the waitress to come over and take our order."
• "Upon entering the restaurant I wasn't greeted by any staff members, and I had to wander around to find the table."
• "Staff just weren't attentive, we had to ask for drinks more than once."
• "I visited the restaurant on Saturday night with a friend. It wasn’t packed, but it was relatively busy."
• "The two of us who ordered rice said it was not worth £4.95 for a portion."
• "We stopped here to pick up a take away whilst visiting the area. Great service and even better food."
• "Very poor service - took around 20 mins just to get a menu bought to the table."
• "Terrible place. Food is disgusting and inedible I had to complain numerous times about my food."

Ambience and Atmosphere

Pros:

• "The restaurant itself is kinda cool, with a diner/sports bar vibe and clean and atmospheric."
• "The place is also really beautiful with gardens right behind so it is a great place to get pictures as well!"
• "Lovely experience had here, staff extremely polite and friendly."
• "Went for work drinks once and was a really fun and cosy atmosphere."
• "A True Gem! Honestly being from London, I have to say Kala Thai & Bar is one of the best Thai restaurants!"
• "Kala Thai is definitely worth a visit."
• "Loved the atmosphere. The Tom Yum soup is a must try and it had a nice tangy taste to it."
• "Best Thai food in Bournemouth. Very nice inside and outside. Reasonable prices."

Cons:

• "The only thing that was a bit strange was their choice of music, country music was a bit weird for me."
• "The atmosphere is lovely and it was a relaxing experience sometimes hard to find in Bournemouth."
• "The experience was slightly marred by the dark-haired waitress who had a clearly bad attitude."
• "Incredible. I had the prawn toast to start and Thai green curry as a main from the lunch menu, only £9.95."
• "Over priced over rated food not particularly good."
• "Ignore every negative review, this is some of the best Thai food I’ve had."
• "This place did not fail to live up to expectation. The food was delicious and was very well presented."
• "The restaurant has a great Thai decor with an outside and indoor seating area (grass seats) nice touch."

Price and Value

Pros:

• "Prices ranged from £7-£8 for a starter to £15ish for a main soup/noodle/duck that I had."
• "Very reasonable pricing, tasty food, lovely atmosphere."
• "We had a main waitress who made sure our requests are not delayed and there on time."
• "I would definitely recommend this restaurant."
• "The food was delicious and I only wish we had more time to stay enjoying the massive range of cocktails!"
• "Great service and awesome authentic Thai food....we will certainly be going back for more."
• "Delicious and very authentic Thai food. Red curry was tip top as was papaya salad."
• "Been there twice so far; October (lunch) and November (Dinner) 2021. The food is authentic, perfectly prepared!"

Cons:

• "The price £28 was not reasonable for these foods you can see from pictures."
• "The staff are lovely here, one of the best places in terms of customer service. However, it’s very overpriced."
• "The cocktails were nice, although £10 per cocktail felt a bit cheeky."
• "Only negatives is that it is quite expensive and you don't get as much as you expect at the price point."
• "The front door was broken and it was opened so all the cold wind will get inside. Never order any drinks there."
• "I'm vegetarian and I don’t like tofu, but as it was the only option for me, I thought I would give it a try."
• "Food quality: 7/10; ambience 7/10; prices: 3/10 (definitely too high); overall, I'd say 6/10."
• "I asked for a pork Thai dish I like and I was told they don't sell pork at all which surprised me."