Stirling Ackroyd Chartered Surveyors Reviews Summary

Surveyor Expertise and Professionalism

Pros:

• "I found them incredibly helpful throughout, always on hand to answer any questions I had and acted in a quick and professional manner."
• "Jessica made sure that I understood everything in my survey, and writes the surveys brilliantly in a way that the average person can understand."
• "Alan wrote an extremely clear report on both occasions, and was happy to hop on the phone multiple times when I needed elements of the survey explaining!"
• "Vicky carried out our survey and was so thorough and kind."
• "My surveyor, Graham provided a detailed written report and has remained available for queries."
• "The report we got was detailed and covered all aspects of the flat."
• "Our surveyor Lawrence provided a very detailed report for us within a very quick timeframe."
• "Jeff was very helpful. Highly recommend."

Cons:

• "Do not use!!!! Organised a full structural survey with them - given a 7-10 working day turn around. It passed this point by another 5 days and it became clear they never actually did the survey."
• "Vey unprofessional service received from both telephone communication, and actual survey carried out. Valued the property considerably less than two local surveyors. Clearly a lack of research and local knowledge....."

Communication and Customer Service

Pros:

• "I've had the pleasure of dealing with Alan S at Stirling Ackroyd twice in the past 6 months... he has been a trusted voice of reason who you truly feel is on your side."
• "Russell was willing to patiently discuss details of his findings and he helped us make the right decisions regarding the necessary building work needed."
• "Would definitely recommend Stirling Ackroyd's surveyors. They were very responsive from the beginning, very knowledgeable and happy to answer our questions as first time buyers."
• "The surveyor who carried out the work was very knowledgeable, thorough and professional."
• "The staff, particularly Amie in the office was very helpful and friendly and Nigel the Surveyor was very knowledgeable and thorough."

Cons:

• "Don't usually write bad reviews but my three flat mates and I are frustrated and angered by the service we have received from this companies property management."
• "We spent days running around gathering supporting evidence to appeal but Graham was not interested, he ignored most of my evidence and gave us contradicting explanations as to why he wouldn’t increase our valuation."
• "Appalling service. Do not use!!!! Delayed exchange of my contract. I chased them for over a week - they could have completed the work in this time but the work was still done and they even denied knowledge of it despite emailing me directly about it and having numerous phone calls."

Surveyor Availability and Efficiency

Pros:

• "Amie was so helpful at talking me through the different survey options and then arranged the survey so quickly."
• "We asked Stirling Ackroyd to carry out a survey level 2 with a valuation for a flat we are considering to buy. They were very efficient and responded quickly to our request."
• "Very happy with the service i received. I booked my survey on a Monday and by Wednesday it was completed and i had the results."
• "Very impressed. Very rapid and thorough service. Great report with some very useful points noted."
• "I required a shared ownership valuation for my property so I contacted Tyser Greenwood who were able to arrange a valuation viewing within 5 days."

Cons:

• "We used Tyser Greenwood to value our property, I can honestly say the stress they caused us through our moving process was a disgrace. They give play safe, low valuations."