Kings Arms Reviews Summary

Staff and Service

Pros:

• "Had a fab day with the kids and family, a lovely boy named Lee served us and kept popping over to make sure everything was ok."
• "Lovely friendly environment.. staff were friendly and welcoming."
• "Service was spot on and really quick."
• "Service was great and nothing too much trouble for our waitress Julia."
• "Always exceptional atmosphere very warm and welcoming staff very polite and helpful."
• "Staff very friendly the two girls Laura and Steph were both lovely and accommodating."
• "The staff were efficient and attentive."

Cons:

• "Food was nice but lady that served us had no customer care at all."
• "The lady who took my order at the bar, was coughing & sneezing & wasn't wearing a mask."
• "When I told staff of the issue, the staff simply shouted 'what's wrong with it'."
• "The managers of this establishment need to be brought to task about their lack of professionalism."
• "Sadly your pathetic chef needs to be schooled in decency towards their customers."
• "I did not like the way the manger spoke to him about clearing the table totally uncalled for she was really harsh and aggressive in her tone and manner."
• "The staff seem fed up and grumpy."

Food Quality

Pros:

• "Lovely place to eat prices are very reasonable this is our go to place to eat now as they make you feel very welcome even won a few competitions on their Facebook page highly recommend giving the Shire Horse a go you won't be disappointed 😁"
• "The food was lovely and the kids loved the cakes."
• "Food was fab, well presented and really good value too."
• "Pub is great since the reopening. Food and drink top quality with plenty of options available at a reasonable price."
• "We had Sunday lunch which was second to none and my daughter had some food off the kids menu which she thoroughly enjoyed."
• "The food has always been delicious and the beer is spot on."
• "Food was amazing."

Cons:

• "We went for a carvery lunch but was very disappointed with the quality of the food! The meat was overcooked and chewy, the vegetables and roast potatoes were overcooked too!"
• "Ordered steak and red onion sandwich. Sadly three little bits of steak on each half of a sandwich didn’t warrant the cost of £6.95."
• "Terrible dinners food cold roasties like card board tables scruffy manager has an attitude and chef used same spatula he was serving meat with to serve a veggie meal."
• "Carvery at best lukewarm. Gravy like tap water."
• "The food is well below average, everything is out of the freezer or a tube."
• "Absolutely shocking for how much you pay."
• "The food was like the scraps left over."

Atmosphere and Environment

Pros:

• "The ambiance of the pub and friendliness of staff makes it a great place to relax with a drink."
• "Lovely cosy and comfortable pub with nice atmosphere."
• "They have done a great job with the makeover, very pleasant atmosphere."
• "Fantastic pub!... The food and drink is exceptional. I would highly recommend this establishment!"
• "The pub had a great atmosphere."
• "What an amazing transformation for the pub!!"
• "A nice homely feel to it and something for everyone to enjoy!"

Cons:

• "Went to the Shire for lunch today with my two grandchildren and my daughter in law. We sat in the family area and a fight broke out."
• "Badly under staffed x tables dirty x we cleared our own table then were asked to move so they could clean it there self x ordered carvery baps took over 40 minutes to arrive."
• "The section now used for sports ruins a very good pub."
• "More area for male drinkers, pool table and darts. Atmosphere totally gone."
• "It's clean and well decorated but the vibes are weird and a bit off."
• "Their couldn't care less attitude towards customers and staff is very apparent."
• "Diners are squashed together. If expecting a quiet meal forget it."