Address: 122 London Rd, Camberley, GU15 3TJ, United Kingdom
Phone: +441276601600
Rating: 4.6
based on 240 reviews.
Customer Service
Pros:
"Debra was our main contact if we ever had any problems, she was always polite and professional and would respond to our emails promptly."
"Pooja Chavda has been exceptional in her responsiveness which as a landlord is super important to me."
"Sarah and her colleagues thoughtfully supported the process so well and were really understanding, considerate and caring which made all the difference."
"Shevaughn McBeath from Romans Camberley was so helpful, answering all my hundreds of questions timely and professionally."
"Brilliant service from Charlotte wild from Lettings she was always very helpful very friendly."
"Wendy always deals with any issue we have in a speedy and friendly manner."
"Both Sean and Ryan kept me informed on a regular basis and were professional and helpful at all times."
Cons:
"We rented a property with Romans and had a few issues which never got resolved."
"They have been incredibly difficult to communicate with throughout my tenancy, particularly during the dispute process."
"AWFUL service, all they were interested in was setting up to steal money at the end of the tenancy which they hid behind their false check in report."
"I had a viewing today for one of their advertised properties, and no one was there on arrival."
"Tried to call on various occasions and got no response. Completed a few online requests and got a phone call 4 days later."
"Not Romans fault but when I reported it to them, I never even got a response. Poor customer service."
"Trying to get a deposit back is never a fun experience but Romans have taken it to the next level."
Property Management
Pros:
"Pooja Chavda, in property maintenance, works hard for tenants as well as being an agent for the landlord."
"Excellent service during my tenancy from my property manager Kim Shanks. She is so efficient and was able to issue contractors immediately each time I reported maintenance issues at the property."
"Additionally Wendy has been pro-active when unforeseen issues occurred."
"The whole team in Camberley which link with head office services have been excellent in keeping me informed following each viewing."
"Charlotte Wild found me a new property quickly and was friendly and very efficient with the administration."
"Wendy Bennett is my property management contact for the two properties I own, and she always responds to my emails very swiftly."
"With Wendy I feel like I have a dedicated personal Property Manager who knows my family and I as if she was one of our neighbours."
Cons:
"We were left with no washing machine for 2 weeks just before Christmas."
"The flat we had was in such a poor state with no appliances working."
"Great Lettings portfolio! However the ridiculously strict criteria to be able to rent a property means that I was told I had to raise 6 months rent, deposit and agreement fee's!"
"The landlord that owned the property was so dissatisfied with Romans’ service that he chose to go with Orchards after my tenancy finished."
"I called their office numerous times with no answer and kept being put through to their HO with the promise of being called back, but I never heard anything."
"The lady who called did not appear very interested in hearing my request and informed the flat I was interested in has been rented and would call if something new comes up."
"Probably one of the worst experiences I’ve had with a lettings agent."
Professionalism
Pros:
"His knowledge of the market and local area were vital."
"Jordan Rodgers and Ryan Cooper were particularly helpful in assisting us with our first ever purchase."
"Sophie Lodge at Romans called us back and sped the securing of house up."
"He was brilliant at keeping me informed and was always a trustworthy, prompt, friendly voice at the end of the phone."
"Sean was particularly focused and in tune with the local market to advise us to make price changes to help build the chain and it worked very well."
"Oliver was very helpful and clearly explained every stage of the process to me and got our property sorted really quickly!"
"All viewings were well organised by the team at Romans Camberley Branch & they found us a buyer quicker than we expected."
Cons:
"They will do anything and falsify check in reports."
"Awful from the start, be VERY careful if you rent with these people, they will do anything and falsify check in reports."
"I would fully recommend Ollie and Romans, he is an asset to the company."
"First contact with Sean Egan was very positive and he showed a lot of empathy towards my circumstances."
"He made me feel at ease along with having full continence in him that he knew what he was talking about."
"Lyndon Farrar who was very impressive and stood head and shoulders above the spectacular mediocrity and predictable approaches of the other agents I met."
"I instructed Romans purely on the basis of having met Lyndon Farrar who was very impressive."