Giannis Italian Restaurant Reviews Summary

Service

Pros:

• "The staff were accomodating and really friendly."
• "Friendly staff and good unhurried service."
• "Staff fantastic."
• "The service was exceptional."
• "Staff were attentive, polite, professional and friendly."
• "Very friendly and attentive staff you are made to feel welcome & well looked after."
• "The staff service was friendly and efficient."

Cons:

• "Seems rushed and lacking in quality these days."
• "The staff started removing plates before meals were finished!"
• "The over loud, 'cheery' server kept interrupting our conversation."
• "Service was rubbish and the food was average."
• "Terrible service from this restaurant and didn’t even get a meal."
• "Very disappointed at the rude and unhelpful staff. Called here sat 30th September at 8.50pm... We was told rudely and very abruptly that they were closed."
• "The service, was probably the weak point in the evening."

Food Quality

Pros:

• "Fantastic meal, food was delicious."
• "Authentic Italian food at fantastic prices."
• "What can I say other than bellisimo! It was divine, cooked to perfection."
• "The best spaghetti and meatballs ever."
• "Food was brilliant."
• "Mostly beautiful food."
• "The food was excellent and the service from the staff pleasant and welcoming."

Cons:

• "For what they charge they should serve a decent steak."
• "The sirloin steak was chewy unfortunately, which was a let down."
• "Only little let down was few my mussels of my seafood pizza wasn't open which means it's dead/not fresh."
• "The food tasted average."
• "The calzone was like a budget tortilla with a minimum amount of filling."
• "Service was rubbish and the food was average."
• "The lasagne was not good."

Atmosphere

Pros:

• "Such a nice atmosphere."
• "The restauraunt had a great authentic feel."
• "Place looks amazing."
• "The layout of the restaurant is really cool with quirky decorations and great music to create a nice and fun environment."
• "The atmosphere was wonderful."
• "This restaurant was absolutely delightful. I haven't had such excellent Italian food since I left New Jersey."
• "The restaurant oozed the Italian atmosphere we craved."

Cons:

• "Our table was on the top floor and as there was only us had absolutely no atmosphere."
• "It all felt very rushed though."
• "For us it was too busy and it was hard for older members of the party to hear."
• "The ambiance is nice, but in these Covid times, the tables were quite close."
• "It was cold in the restaurant, our daughter and granddaughter kept their coats on."
• "The background music was OK but it was on a loop."
• "Not too clean at all both the floor and seating needed quite a bit of t.l.c and elbow grease!!!"

Booking and Accessibility

Pros:

• "They made sure we sat in an easy accessible table which we loved."
• "Has a separate vegan menu."
• "Booking is advised. We turned up with a pram and without a booking, but they went out of their way to fit us in."
• "We called last minute and they were able to secure a table."
• "The staff where really helpful for gluten and diary free options."
• "So we called and booked with 10 mins notice, we had baby in a pushchair and when we arrived they found us the perfect place near the door."
• "Good for kids with nice menu of mains for them, same good quality as adult portions."

Cons:

• "You have to book, and you need to make a visit to do that as they are so busy."
• "I spent most of Saturday night continually ringing Giannis to make a reservation, no one answered the phone."
• "This place was highly recommended but turned out to be a disappointment. Firstly they were obviously very overbooked and we had to wait 30 minutes to get a table despite being booked."
• "Booked a table for 830 last night for our Anniversary only to get there and to find they were closed."
• "We booked a table for 14 of us for 9pm. At 10 pm we were still stood by the entrance waiting to be seated."
• "We were then asked to leave our table as they wanted it back for a larger booking."
• "We booked a table for 4 at this place and took a 30 minute taxi ride only to be told by an arrogant rude guy at front of house there was no record of booking."

Value for Money

Pros:

• "Authentic Italian food at fantastic prices."
• "Price wise it compares most favorable with most Italian restaurants."
• "The price for all of this lovely food and service was very admirable."
• "Prices are very good."
• "The prices are reasonable too for the quality of the food."
• "The price of food and drinks was reasonable."
• "Very good value for money."