Belvoir! Sales and Lettings Agency Sheffield Reviews Summary

Customer Service

Pros:

• "Belvoir Sheffield, exclusively Let and Manage our portfolio of residential property in Sheffield City Centre. It would be fair to say that they have acted professionally, diligently and proactively during these extremely challenging times."
• "The phone was answered promptly, I was kept up to date with the stages of the processing."
• "Beth was the person who showed me around the apartment, and she was extremely friendly and knowledgeable about the property and the local area."
• "Jessica in particular is super friendly, helpful and proactive."
• "Nicola always seemed so genuine and to really care about the tenant, the property and the landlord in a professional yet personable manner."
• "Dawn was really patient and professional in addressing all our queries and settling the necessary paperwork."
• "Dayna and Paul have been really friendly and helpful with every stage of the process."

Cons:

• "Don't use Belvoir. The properties they offered us were the most suitable for us and they were helpful until they had our money."
• "I asked them to help me with the oven where it was stopped working without reason, and they leave me for three weeks eating from a restaurant without any apology email."
• "I wrote an angry email demanding a response and a plan of action but I didn't get a reply until I rang the office."
• "They will ask you to clean your before you leave the property and when you receive the property did not clean professionally (unfair comparison)."
• "Mould and dirt is a health risk and this agent did not seem very concerned by it."
• "Been 5 days now and called her 3 times now, nothing about my bond money being refunded."
• "Not great. Manager was abrupt, I got money taken from my deposit as something had to be cleaned when I left which should have been dealt with before I had moved in."

Efficiency

Pros:

• "Needed a quick turnaround in order to secure a house I wanted to buy - they got my brochure ready (and looking amazing) in 3 days."
• "Sold my house within 2 weeks for 5% over asking price."
• "We managed to review a property one day after we expressed our interest and received acceptance from Landlord at the same day."
• "To be honest I'm really surprised at the speed of the application and how stress free it has been."
• "Dayna was unbelievable to work with and managed to get my application secured within the day!"
• "Everything was done online and it was very convenient."
• "I received my deposit back in full the day after I moved out."

Cons:

• "The process was a long one which was due to the Wosskow brown solicitor whom I don't suggest to anyone else."
• "It certainly wasn't a priority for them and the woman dealing with the property informed me that they don't ensure that properties will be cleaned and that the cleaners would be a while before getting round to cleaning our property."
• "Then she tells me that the form I filled out was blank but when I checked the sent email to her the form wasn't empty and I just forwarded the same email back to her."
• "Some of the paperwork didn't come through as quickly as it might have."
• "At point of enquiry (through online search engines), Belvoir was not very responsive and my enquiry was not taken into account until I called them back 3 weeks from my initial enquiry."
• "The sale of the property took very much longer than planned because so many issues came up."
• "I have only got to the viewing process so far, but to speak my truth I find it quite a complicated system."

Professionalism

Pros:

• "All of the staff at Belvoir are extremely helpful and efficient with their responses."
• "One of the easiest letting agency's I had dealt with."
• "Dayna was very professional and helpful whilst showing us around the flat."
• "Dawn Linfoot, the Portfolio Manager, for her exceptional customer service."
• "We have worked with Belvoir in Sheffield for many years now, dating back to 2011. From management to the sale of properties the service received has consistently been excellent."
• "Belvoir expertly handled the sale of my property."
• "Kelly and Julie in particular were great with sorting out our accommodation; not only were they easy to talk to but they seemed to really care about our situation and needs."

Cons:

• "When my landlord decided to sell the property there were some mistakes made in the notification process which caused me some distress."
• "Also not transparent on referencing fees so I had to pay more than initially advised."
• "Manager asked me to fill out feedback form in front of her. Clearly this needs to be done in a discreet manner not right in front of the person who is being reviewed."
• "Absolutely zero help and poor customer service. My partner and I contacted Belvoir at least 6 times to try and arrange a viewing for a flat we loved the look of."
• "They take the absolute piss. The staff cannot communicate with each other AT ALL."
• "Also accidently paid my rent twice and had to ring up over three times today to try and get it sorted."
• "I don't know if I got the wrong person or if everyone in this Estate agent is like this but I had the most horrible time dealing with this estate agent."