Cars 2 Hyundai Bradford Reviews Summary

Customer Service

Pros:

• "Fantastic, helpful friendly staff. Worked hard to get us the best deal and quick turn around of when the new car was available to pick up."
• "The customer care and service I received was exceptional."
• "Really helpful staff, he answered lots of questions as this was our first electric vehicle."
• "Very pleasant experience at Cars 2 Bradford today."
• "Very positive experience with the Hyundai sales team."
• "The service I have received has been shocking. All they want is to get your money and don't care about customer service at all."
• "Matthew’s customer service was excellent."

Cons:

• "Just overall not a pleasant experience."
• "Terrible experience- got brought in under false pretences and then car would have been over 6 months to be delivered."
• "I've had a very bad experience with these lot, the service I received was absolutely awful and terrible."
• "The service I have received has been shocking. All they want is to get your money and don't care about customer service at all."
• "Would leave no starts if I could!! Put down a deposit on a car, over a month ago. They pulled out a few days later and I have been chasing me deposit ever since."
• "What a place zero customer service and lies after lies!"
• "I strongly believe this is very very poor customer service and also poor sales."

Sales Experience

Pros:

• "Test drive offered straight away and no pressure or hassles when negotiating."
• "Rob was a great help, patient, very detailed and made sure he found us the exact specs we needed for our family."
• "The sales guy, Mark, was very professional and helpful."
• "Anthony - he was friendly and approachable without being pushy."
• "Liam and Lewis have been especially helpful."
• "Had wing mirror replaced. Was completed quicker than expected which meant I didn't need to hang around too long."
• "Just bought a second hand car from Dave, he was very welcoming and helpful."

Cons:

• "Meaning we had no choice but to pay by debit card or cancel the sale and lose our £500 deposit."
• "Cancelled it, don’t go here!!"
• "Then when the car was brought round it had no mats I said where are they and the guy said you have to purchase them."
• "Ensure you are made FULLY aware of payment requirements before making a deposit on a new car."
• "Came in to just look and Mark helped us get a great deal on a Tuscon N Line S. Really helpful when selling is the car. However, once you walk out of the showroom his service stopped."
• "I was NOT made aware that credit cards would not be accepted until we went to collect our new car and make the final payment."
• "They also add lots of extras on the cost. They added over £300 on to spray anti bacterial spray in the car!!!"

Vehicle Quality

Pros:

• "During the service, I asked if they could check the left lamp because it was not working properly, of course they did it and made me realize that the left lamp it is under the manufacturer's warranty."
• "I've just taken delivery of my new Tucson Ultimate hybrid today from Cars2Bradford."
• "Had an excellent experience buying my first car for 18 years."
• "The car itself is good, but the sales process is not really correct."
• "The young man who assisted me was most pleasant and well mannered."
• "Full service and MOT done professionally."
• "Car serviced, a fresh MOT done and presented to a high standard."

Cons:

• "I reported the car 2 Hyundai Bradford on 1st July and they gave me a date of 13 july to get the car checked. Which when they checked they said its fine no faults."
• "They gave me my car back 18th August i think they just reset the car because the very next day the same system lights came back on again."
• "The car came with SCRATCHES AND A BROKEN HANDLE, no mats, no full tank."
• "Then when driving off found a scratch on the centre console."
• "Just picked up new car, lovely car to drive but when I collected it. It only half charged and fuel was 45 miles."
• "They checked again said there are too many faults in your car and that it will take around 5 weeks to maybe sort the issue out."
• "It was a little scratch on the side was promised it will be polish. Wasn't done and the car wasn't ready on collection."

Staff Professionalism

Pros:

• "Can’t recommend the guys enough. Really nice sales team, Service Reception guys, Mechanics great."
• "Thank you very much gents."
• "Salesman carefully listened to our requirements for a new car."
• "Always polite and cheery, super efficient and the technicians know their stuff."
• "Having bought a new car today I'd like to say it has been a fantastic and smooth experience."
• "Great service and sale from Lewis Robinson! Not a pushy sales person, friendly, listened to our wants and needs!"
• "Lewis who I recently bought a car from. His professionalism and efficiency made buying a new car a great pleasure."

Cons:

• "I came in earlier today, with my family member who was ready to purchase a car... he was informed he could not have a test drive if he doesn’t agree a deal."
• "Be careful when agreeing a sale with this dealership, might cost you more than you expected."
• "I had phoned up several times to find out what's going on and where we are with getting things sorted."
• "When l attempted to cancell l was bullied by two managers and the original salesman to take the vehicle."
• "Do not touch this company as you cannot trust their word."
• "Staff not trained properly- they don't know the information about the cars they offer, check online all the time, promise things only to make you buy the car and after that never do it and lie they didn't promise anything."
• "MANIPULATIVE. IMPORTANT READ! URGENT! MISLEAD INNOCENT PEOPLE. Mark is the worst salesman. Manipulative, sly, compulsive liar."