Hutchings Hyundai Reviews Summary

Customer Service

Pros:

• "The whole process went extremely smoothly and the hand over of the new vehicle was quick and painless."
• "Jason was a pleasure to deal with. He was very helpful and knowledgeable!"
• "Being informed throughout the day was really handy along with friendly staff happy to answer any questions you have."
• "Excellent efficient professional service, very helpful and friendly staff."
• "The staff were friendly knowledgeable and well informed."
• "The staff were very friendly, polite and helpful."
• "Every member of staff is so polite and helpful."

Cons:

• "Monday this week either clutch or gearbox blew completely. They couldnt have been less helpful."
• "For a main dealer offering expensive services I felt underwhelmed by the service supplied."
• "To date and after numerous reminders and attempts to have them fulfill their obligations, they have either given me excuses or just ignored me."
• "I was ignored for good 15 minutes, asking for a salesman caused confusion in reception staff and upset."
• "I was concerned about my I20 brakes I spoke to customer service in Treforest told I would have to pay for a diagnostics really on a 4 month old car customer service not very helpful as I only wanted a quick chat with a technician too much to ask."
• "Was over charged, agreed on a discount which wasn't honoured, not given any proper receipt, and ignored for 3 months of emails."
• "Very poor service still awaiting the correct tyres to be fitted to my vehicle 8 weeks after the wrong tyres were fitted twice."

Facilities

Pros:

• "Have to mention the toilets, I'm disabled and generally use the disabled toilets, in this showroom I didn't need to as the normal toilets were amazing in size and absolutely spotlessly clean, wish all normal toilets were as big and as well set out as these ones."
• "The hygiene and social distancing were spot on and very reassuring."
• "I relaxed in a comfortable seating area, where unlimited tea, coffee & bottled water along with newspapers was provided."

Cons:

• "Arrived at garage to a very offish receptionist, who made me feel very uncomfortable."

Vehicle Condition

Pros:

• "The car was given a thorough clean inside and out on collection."
• "The car was spotless and had been fully valeted when I drove it away."
• "The car was returned to me fully serviced & washed."
• "The car was immaculately presented."
• "Valet prep service on the pre owned car we bought was beyond good. The car looked showroom new."

Cons:

• "The car was under warranty but due to Hutchings failing to follow the warranty process correctly, the warranty company would not cover the costs."
• "They had also oiled the door hinges and instead of using a rag while spraying it, they just let the oil run down the side of the door sill and onto the side skirts."
• "So I got my car back last month, but unfortunately the water pump hasn't been connected properly and doesn't work as it should."

Sales Experience

Pros:

• "The car is lovely too! If you want an effortless non pressured sales experience, can’t recommend this place enough."
• "Ryan Watkins was the sales person I dealt with. Couldn’t have been more helpful."
• "Dealt with Ryan at Hutchins who was extremely helpful and laid back attitude made the purchase feel special."
• "Ryan made the entire process incredibly easy and stress-free."
• "The whole experience was a pleasure, when I need a new car in the future, i will definitely be coming back here."
• "Ryan not only helped find us the car we were looking for, he also provided a very informative and friendly service."
• "We were greeted by Ryan who was very professional and helpful."

Cons:

• "Avoid. Encompasses every awful stereotype there is about car salesmen."
• "From our experiences of this dealership (both Bridgend & Pontypridd) I would advise you to try elsewhere."
• "I was ignored for good 15 minutes, asking for a salesman caused confusion in reception staff and upset."
• "Bought a Suzuki Swift on a 17 plate... the back door on the car wouldn't even lock when I bought the car... cowboys. avoid at all cost."
• "Paid £8000 for an i10 which came with 6 months MOT & 6 months warranty... looks repaired, it’s been badly filled and painted which is very disappointing given how much we paid."
• "If you are a female and know little about cars then avoid these scare mongoring cowboys like the plague."
• "If your looking to buy they are ok, but there are better hyundai dealerships than Hutchins."

Communication

Pros:

• "Once we placed our order he kept us updated on production and delivery dates."
• "The salesman, Pete, kept me informed throughout."
• "Peter Kibble at HUTCHINGS Hyundi Pontypridd... was excellent at keeping me informed re delivery as well as being extremely knowledgeable about the car."

Cons:

• "To date and after numerous reminders and attempts to have them fulfill their obligations, they have either given me excuses or just ignored me."
• "I’m now being phoned constantly to see if I want my car serviced here? 🤬"
• "The only negative is, they have not contacted me within two weeks to see how I'm getting on with my new car, as they said they would."