Wessex Garages (Cardiff) Reviews Summary

Customer Service

Pros:

• "The service I received from Jamaul was exceptional. From the first moment he was so helpful every question answered."
• "The customer service we have received during the process has been outstanding."
• "Jonathan's customer service was excellent throughout the process."
• "Great customer service from Jonathan Roedemer throughout the whole process."
• "Excellent service from Jake Ruckley from my initial phone call, to discuss my requirements, to delivery of the car."
• "The service was exemplary. Friendly and courteous staff. The experience has been superb."
• "The customer service by Jonathan was great."

Cons:

• "Worst experience ive had, avoid Jake Ruckley at all costs! He lied about everything regarding the new car."
• "Customer service atrocious, lack of clarity, unhelpful staff, very long waiting times, lack of communication etc."
• "Service manager beyond useless not able to offer any resolutions even when repeatedly prompted."
• "Firstly, don't believe all the positive reviews. They try and twist your arm to leave a good review before completing the purchase of the car."
• "I'd recommend taking a hard look at how you treat solo female buyers, as I'm appalled."
• "Male violence and intimidation tactics used by the head mechanic."
• "Customer service is the worst I've ever received, they call you a liar and scream at you."

Sales Experience

Pros:

• "We purchased a car from Matthew Bullock at Hyundai, Wessex Garages. Matt was very knowledgable about the product and provided excellent customer service."
• "Jamaul went the extra mile to ensure my happiness with the car and the deal which I was getting."
• "He explained everything about the car very thoroughly and kept me well-informed at all stages."
• "The handover and introduction to my new car was excellent and any questions that I had were well handled and answered."
• "Overall, a great experience and highly recommended!"
• "Would definitely recommend Wessex and ask for Jon."
• "Thank you Jonathan Roedemer for all your assistance finding our new car."

Cons:

• "This sales executive Andrew, was really patronising and pushy towards me."
• "Cover button on automatic handbrake snapped off so no handbrake."
• "After paying £38,542 into Wessex bank account on 18th March which was the agreed price for a car... I received a phone call from Jake stating he needed a further £850 for a heat pump! This has been a total mess."
• "I would not recommend this company they act like a Mickey Mouse company!"
• "The £99 administration fee charged is nothing short of obscene when undertaking a cash sale over £16K with no part ex."
• "The next day I contacted the insurance companies regarding the damage to be fixed and low and behold, they are not interested."
• "Awful customer experience and a total waste of time."

Staff and Communication

Pros:

• "Jake, such a lovely gentleman, very polite made me feel very welcome."
• "He kept me informed at all times and answered any questions I asked."
• "Very knowledgeable, friendly and the patience of a Saint."
• "He’s a credit to Wessex garages and if you ever need to go to buy a car go and visit Jake."
• "Cellan our salesman was superb throughout: friendly, knowledgeable and always available to help."
• "The team were extremely helpful especially Jonathan the sales guy."
• "He's a lovely fella and very knowledgeable about the vehicle."