McDonald's Reviews Summary

Customer Service

Pros:

• "Also the employee that we spoke to was extremely kind and helpful which made the experience a lot better."
• "Nice and friendly McDonalds, pretty much as you’d expect but it can get busy and because of slow service you will get queues."
• "A lady member of staff couldn't have been any more helpful if she could have she was really lovely."
• "His name is Leslie and he does a fantastic job. If the rest of his colleagues matched his work ethic the queues would be much smaller!"
• "The staff are friendly and welcoming even during the busy periods."
• "Very friendly staff, order came to my table upstairs."
• "The staff were all friendly and overall it was a great experience!"

Cons:

• "Terribly slow service in their new set-up at Colonnades - only went in for nuggets & milkshake - no milkshake on! - no receipt in machine to show order or where to complain to - interminable wait for just 9 nuggets then - sort it out!"
• "The manager need to learn some customer service skills and how to manage her team, and maybe then her staff on the shift will be more interested to serve customers instead of having a laugh with the other colleagues!!!!"
• "35 min waiting on app purchase at post number 5 and no food, no apology when approached, still no food, no refund - they don't care."
• "This place is going downhill."
• "Disgusting customer service every time and keep getting my order wrong on uber eats."
• "Drive through server misheard our order and gave us the wrong items."
• "The service was poor started being served by one person he disappeared in the middle of taking the order had to cause a bit of fuss for someone to continue to take rest of order. Lack of staff seemingly."

Cleanliness

Pros:

• "McDonald's is very hygienic with mouth watering food such as the thin salty chips, the amazing burgers and all the other delicious food."
• "Toilets were clean and tidy."
• "Store was very clean and parking no issue at all."
• "Very clean and the wireless chargers and USBs are brilliant and are not typically found at many stores."
• "New and clean. The staff was very friendly and polite. It wasn't busy at the time."

Cons:

• "Usual McDonald's fare visited twice within 24hrs due to stay in nearby premier inn and to be honest it needs a good clean the floor is disgusting."
• "The restaurant stinks a little bit and doesn't smell clean."
• "This place has disgusting & disgraceful customer service."
• "Nobody is cleaning the restaurant. All of the tables we went to sit at were dirty."
• "Tables and floor were dirty and full of rabish."
• "The rest rooms were disgusting! Poop everywhere! Floors soaks in urine (could be water) and tissue chucked all over."
• "Dirty premises. Full of rude slow useless staff who can’t get an order right if their life depended on it."

Food Quality

Pros:

• "Always had a pleasant experience. Food is always pipping hot and drinks are refreshing."
• "On a positive note most of the time the food arrived quickly and most of the time the food is hot."
• "The food was tasty and I was happy to hear that they are doing a 9 chicken nugget meal!"
• "Food was standard fare but served quickly and was hot and as ordered."
• "The food was quick and accurate and surprisingly didn't look or taste terrible."

Cons:

• "So I'm coming from a nightshift and decided to grab a hot cappuccino at around 1am and the stuff decided that a very cold cappuccino will suit me."
• "The worst McD's burger I've ever had. It was so awful it would've looked and tastes better if I'd eaten the bag and thrown the soggy, yet burnt...thing inside."
• "My large coke was half full and tasted just of soda water."
• "They got every. Single. Item. Wrong."
• "Been there 3 times recently at 6:30 and 7a.m. each time food was Luke warm once it was cold."
• "I’ve ordered 2 Oreo ice creams which turned out to not have oreos inside them at all, cheeseburger which was totally dry with no cheese or anything inside."
• "Food was cold. Not great."