Ralph James Estate Agents Reviews Summary

Team Professionalism and Communication

Pros:

• "Robin and the team at Ralph James in Redhill were a pleasure to deal with."
• "Marie-Elise was our point of contact... she really made the whole searching process feel easy."
• "Both Robin and Chris, always made me feel at ease and made the experience so much more enjoyable."
• "The communication has been brilliant, helpful and really easy."
• "Ashley and the team know their patch and clientele extremely well."
• "Despite the time difference Sam was always available, friendly and happy to answer any questions."
• "Everybody I dealt with at Ralph James was extremely friendly and helpful."
• "Robin and Ashley were always at the end of the phone or a text to keep us updated and reassured throughout."

Cons:

• "BUYERS STAY AWAY. Dealt with Chris Stamp at Ralph James regarding a property that (allegedly) we got an offer accepted on."
• "We had a last minute viewing cancel.. but they sent viewing feedback for the viewing that didn't happen?!"
• "As a tenant who has used a few different agencies, this is the worst tenancy agency I have ever encountered."
• "One of the worst experiences i had in getting back my deposit refund back and i was charged for 3 days extra rent after vacating the place."

Efficiency in Handling Transactions

Pros:

• "Marie-Elise did absolutely everything possible to push through the sale and resolve any problems between the two parties."
• "Ralph James showed us a property in summer 2017... Ashley eventually found us one – and it is perfect."
• "A big thank you to Jasmine at Ralph James who helped us buy our house in Surrey! The whole thing was done and dusted in less than 3 months!"
• "Having now exchanged in 5 weeks, from point of offer acceptance... I couldn't have been happier with the service received."
• "Sam was always available, friendly and happy to answer any questions."
• "We would like to say a big thank you to everyone at Ralph James for being so easy to work with."
• "Ralph James were fantastic throughout the search and purchase of our new property."
• "Jasmine was so helpful and welcoming and Sam has been fantastic too, ensuring everything was attended to."

Cons:

• "The market changed a bit between our initial valuation and when we were ready to list so we ended up getting a little less than we’d hoped for."
• "We lost a buyer due to mortgage rates but Ralph James organised multiple viewings for the following weekend resulting in another successful offer."
• "Do not use! I used Ralph James for the 1st time 3 years ago... Being naive lost me a house purchase, along with nearly £7k."
• "We had the worst experience when we had our flat on the market with Ralph James... One of the agents... gave an impressive sales pitch on how they are going to sell our flat."