McDonald's Reviews Summary

Customer Service

Pros:

• "Ordered food - friendly and efficient."
• "⭐️⭐️⭐️⭐️⭐️ customer service"
• "A very nice and clean Mc Donald 's restaurant. The front of house staff do an amazing job at such a busy place."
• "Table service was great."
• "The surroundings were comfortable and the staff were friendly and the food certainly hit the spot."
• "I'm always impressed at how hard all the staff work at all the MC Donald's I have been to. Service is always efficient and professional with a friendly manner."
• "All the staff we spoke to were very helpful, but one in particular went above and beyond yesterday as my wife was struggling with heat stoke, so he took her into shade and gave her a bottle of water while we waited to be seated."

Cons:

• "Was travelling through wales as an English tourist and stopped for a quick bite to eat. Was greeted by a very rude member of staff."
• "Staff let us stand for 15 mins before someone finally could be bothered to serve us."
• "Staff are rarely friendly or even happy."
• "Front desk staff were miserable and made absolutely minimal effort to call customers' order numbers behind masks and screens."
• "Absolutely shocking service, rude staff that make comments and laugh thinking you can't hear them."
• "Worst experience possible! At first we waited over 10 minutes to be served at the drive thru and watched 7 cars order on the other screen before we did!"
• "The burger was nice, but the old lady who gave it to me was the most disrespectful arrogant person I’ve ever been served by."

Order Accuracy

Pros:

• "They got our 'fussy' order exactly right too."
• "Food was as ordered and still hot though, so not an overall bad experience."
• "Managed to get the order right first time although there was a long wait in the waiting bay."
• "Best McDonald's food I've had in a very long time. Everything was freshly cooked."

Cons:

• "I ordered a smarties McFlurry and it came plain I asked for no onions or pickles in my Big Mac and it came as a normal Big Mac."
• "How hard is it to get two children's meals right...plain cheese burger and plain burger..NO.both had mustard ketchup onions and gurkins."
• "I ordered chicken wraps and I get bacon in it! Which none of us eat!"
• "Ask for no onion in your burger, they state it on the box, but you still get it not once not twice but 3 times."
• "Once we got to the car we then found they had given pancakes instead of Pinnaple sticks... Terrible service."
• "This is the worst McDonald’s I have ever got food from. Very rarely do they get my order right."
• "Then when I began to eat my Big Tasty with Bacon - there was no bacon."

Food Quality

Pros:

• "Kind of messy, they often forget to give people straws, but on the other hand the burger are always delicious and fresh!"
• "Yummy food, fairly cheap if you get it right."
• "Nuggets from MCD are always nicer fresh."
• "It was fresh, hot and tasty, so much so I ordered some more."
• "The burger are always delicious and fresh!"
• "Food was hot and delicious looked good."

Cons:

• "Unfortunately my fillet of fish burger and fries were just luke warm."
• "The chips were awful and so dry tasting, the meat in the burger again was so dry."
• "Food was stone cold, paid extra for a drink but didn’t receive the right one."
• "Cheese tasted like rubber, found hair in my food chicken nuggets tasted terrible and I now feel sick after eating not an experience that should be had by any customer won't be ordering mcdonalds for a long time."
• "We had menu items that weren't adjusted and when the food did come, chips were sodden in oil and without any salt at all."
• "The food by the time we got it was like warm at best and hash browns dripping with grease."
• "Chips were sodden in oil and without any salt at all."

Service Speed

Pros:

• "Fast on the drive through!"
• "A drive-in McDonalds at a prime location, near Barry. A spacious yet clean and tiny outlet like any other McDonalds outlet. I’ve always seen this outlet as a busy one, but the service is always quick."
• "Most impressed with the quick service."

Cons:

• "Waited outside which was fine. Ordered at the screen machine and then waited for food. Was stood waiting for 30mins whilst just eat and deliveroo seemed to take priority."
• "Order took over 20 mins at 8.55 on a quiet Saturday."
• "Queued in the drive through. Then told to wait in the car park. Waited in the car park - for ages."
• "Told to wait in the parking waiting area, 20 min later and still no food."
• "Just had food from this restaurant via the drive through and again I get home and the food and coffee is cold."
• "Waited 35 minutes in the car for order...it came and was wrong!"
• "Really really bad service. Waiting for almost 40 minutes to get a drive-through order, after telling them that we wanted to cancel our order."

Cleanliness

Pros:

• "Nice and clean. Tables cleaned quickly. Toilets clean and well maintained."
• "A very busy McDonald's outlet. Clean efficient and incredibly busy."
• "Parking was good and staff were working hard to keep the place tidy."

Cons:

• "Kind of messy, they often forget to give people straws, but on the other hand the burger are always delicious and fresh! (Have to mention that bathrooms are not always clean - found a huge s*** in the toilet."
• "The girl cleaning looked harassed and worn out trying to keep up with cleaning tables etc."
• "Whilst waiting I could see store trainers, senior staff and kitchen staff running around unorganised with face mask not covering their noses."

Ordering System

Pros:

• "Ordered on the quick tablet, which was quick and easy."
• "As a family we don't have McDonald's very often we usual take the kids there as a treat. I have to say how much easier and faster it is to use the large tablet to order food."
• "Used the drive thru as the main building is currently closed. We had never had to use a drive thru before but it was quick and very easy to use."

Cons:

• "Ever since they have started home delivery it seems that they prioritise that instead of the people actually there collecting."
• "I have noticed though that in general every McDonalds that get 'upgraded' with those new preparation screens and stations, result in having your food takes a lot longer to come out."
• "Terrible. I'm not a number, I'm a human being. The new system has taken away the little service you had there."
• "The drive through system was kinda difficult to figure out. I suppose they expected a large amount of costumers but everyone had a hard time to figure out wich way to go. The wait was decent.around 10min."
• "Such a poorly thought out system, unable to access car park as drive thru wait obstructs parking spaces making the collection service unusable."
• "Waited 30 mins for food, drive thru, not arrived. Came instore for explanation, being told the shipper cant find my car even though I park in bay 1, very visible."
• "I would like to congratulate the stewards who did a fantastic job at directing the 3 lane traffic through to the drive through."