McDonald's Reviews Summary

Order Accuracy

Pros:

• "They did get the order correct, albeit a small one, but they also remembered the sauce."
• "Everyone seemed to know what they were doing. The two men clearing up didn't stop. They were spot on!"
• "Service as you expect was speedy and efficient."
• "Really impressed, we don't have table service at our local McDonald's, so it was quite unusual to have the service here, hot food came in a few minutes."
• "Used the mobile app to order our food, used the click and collect for the first time, plenty of sign posts directing to the bays."
• "Very pleasant lady brought out our meals, everything was great."
• "Food came out hot and faultless served to our table. Well managed in my opinion!"

Cons:

• "They got my mum's order wrong the food isn't even warm when they give it to you."
• "What is now an expensive meal had many parts of the order wrong including the wrong flavour drink and missing dips that had been selected."
• "Had drive thru order wrong asked 3 times going through if it was right as it didn't seem that the amount was right, and they all said yes it was and it wasn't right at all. Missing 2 meals and a drink!!"
• "No positive comments regarding order accuracy."
• "Forgotten items from the order yet again."
• "The food was fine but order was incorrect and staff refused to correct it."
• "Orded a big mac when it came it was a double cheese burger with no salad."

Cleanliness

Pros:

• "The store is clean with covid measures in place."
• "The restaurant was clean and well-maintained."
• "Very clean throughout."
• "This McDonalds had a small playarea outside for children and the place was very clean."
• "Store was very busy but was lovely and clean with a play place for the children."
• "Clean and comfortable with charging ports and usb ports."
• "As it’s says. McDs is McDs wherever you may be. This one is clean and tidy with an activity area outside for young kids and tablets inside."

Cons:

• "HIA my family and I visited your revamped restaurant first of all I went to use the mens toilets at exactly 6 pm on 9 of February 2016 and they were disgusting odor from the urinals which were leaking urine onto the floor."
• "What a shambolic McDonald's. Very dirty and not very busy."
• "Drive through was out on the road towards morrisons bins over flowing tables dirty."
• "Absolutely filthy, no Idea how long since the ladies toilets had been cleaned or checked but it had obviously been a while!"
• "Toilet was not the cleanest and no toilet paper stocked."
• "The rubbish was the worst thing, just disgusting."
• "Called in twice last wk on way to glangwilli hospital first time could smell the bins but didnt think much of it as the gate was open. Second time I called the smell of the bins thru the drive thru was disgusting!"

Staff and Service

Pros:

• "When i asked for a top up the server (a manager) did not respond verbally and seemed put out although I did get replacements."
• "Elegantly inserted the succulent DairyMilk Mcflurry spoon into my cavity of taste bud senses."
• "It was lovely to be served by a very helpful, polite happy person."
• "Super friendly and helpful staff and happy to chat and help."
• "The staff here are very friendly and nice."
• "Most of the staff are really polite and work quite hard from what I see."
• "Front of house Member of staff sophie was accommodating a real asset to the company, she was so polite and helpful just about the best FOH person I had seen for ages."

Cons:

• "Really love McDonald’s but today the guy serving on the drive through really wish I had his name really rude and attitude."
• "The welcome yesterday evening 28.09.20 was very poor, too officious and I don't like being called 'mate' by a stranger."
• "Stuff really rude not helpful and have an attitude problem when you ask them a question."
• "Very disappointed with how staff on said that they were closed on with the times not being updated on whether the drive through was compared to the main stored just disappointed."
• "Staff apparently received a delivery and were shunting cages near the drive thru blocking the exit and route to rear car park."
• "The coffee is good, but disappointed with the clear disregard for Welsh language service and signage, especially as its located in a county which one of the highest percentages of Welsh speakers in Wales."
• "I visited McDonald's on 7th October 2021 with my daughter and the person that served us was both abrupt and rude."

Facilities and Convenience

Pros:

• "Newly updated; using the new self service system."
• "I have been here during peak time and the food is made to a high standard as you would expect."
• "Lots of parking available all free too!"
• "Very efficient service, all table service, so the host assigns u a table."
• "Plenty of space inside but parking can sometimes even a bit of a ‘mare."
• "Used the mobile app to order our food, used the click and collect for the first time, plenty of sign posts directing to the bays."
• "As it’s says. McDs is McDs wherever you may be. This one is clean and tidy with an activity area outside for young kids and tablets inside."

Cons:

• "This is not a 24 hrs maccies! We walked all the way from carmarthen on the dual carriageway bare foot in horrific pain to get there!"
• "The queue was slow we got our meals but we're told to wait for our 4 mc flurrys."
• "Drive through experience was terrible as the speaker is so quiet makes it really difficult to understand the operator."
• "Hours are all over the place. Says it's open 24hrs on a Friday which would be as soon as the clock hits 00.00 after Thursday night. Came here it's closed."
• "Order took longer than expected and there seemed to be confusion between the serving staff and kitchen."
• "Didn't take my full order I had to go inside the restaurant."
• "They gave our meal ro someone else and didn't say. Waited 20 mins for our meal."

Food Quality

Pros:

• "Consistent food, very decent in my opinion."
• "The fries had a lot of refried ones in the pack but they were hot."
• "Very hot food served and looked like the pictures as well."
• "The food was at a reasonable temperature."
• "I love the speed and efficiency of the new ordering system, loyalty rewards and the consistency of the food in general."
• "It is a nice place to have a break/pit stop and eat your food you have ordered."
• "Food is very good for a fast food chain."

Cons:

• "I understand that Mc Donald’s don’t want to give anyone heart failure or diabetes from the amount of salt inside there food. However, a little flake of salt would go a long way to the cardboard tasting chips you keep giving me."
• "Might just be the worst Mcdonald's visit ever."
• "Ordered 2 breakfasts today, not both for me, they were swimming in grease."
• "Mc Donalds is a wonderful place to stop for some food although they don't have many options for vegetarians."
• "Called at around 2am although everything was freshly cooked I think someone forgot about the fries as they was literally burnt to a crisp."
• "Chips (fries to use the vernacular) and burgers a bit soggy, but ok."
• "Orded a big mac when it came it was a double cheese burger with no salad."