Norton Park Hotel, Spa & Manor House Reviews Summary

Staff Service

Pros:

• "The staff are incredibly friendly, kind and attentive."
• "Staff were very friendly and accommodating, we felt so welcomed."
• "Friendly staff, lovely clean rooms, super comfortable beds."
• "Friendly staff with excellent customer service."
• "Staff at the main desk great you with a smile, professional and will do anything they can to accommodate you."
• "The staff are very welcoming and friendly; offering umbrellas to keep us dry when it was drizzling."
• "All the staff were exceptional and a delight to interact with. All incredibly affable and accommodating."

Cons:

• "The only criticism was the young man on the bar was super slow and had no personality or welcoming."
• "One guy serving the bar and he was a bit grumpy(probably because he was flat out)."
• "The stern and abrasive tone from some team."
• "We only found one staff member to be a little bit offish."
• "The bar person was over run with customers but no help was given to ease the strain or wait for the people waiting."
• "General service from staff is rude and unprofessional."
• "When complaining on checkout I found the lady at reception unhelpful, not polite and quite rude."

Spa and Pool Facilities

Pros:

• "The spa itself was really good and clean."
• "Has good spa facilities, heated swimming pool, steam room, sauna, heated lounger."
• "The Spa has a large steam room and good size sauna."
• "We really enjoyed the spa facilities and thought it was clean, modern and welcoming."
• "Hotel always kept clean and we loved the spa especially the steam room."
• "The spa is wonderful, the ladies who did our facial, massage and foot massage are great."
• "We made use of the swimming pool and spa facilities which were really nice apart from the steam room which was unbearable."

Cons:

• "Hotel is lovely and the food is good but the swimming pool is constantly booked for kids and aquarobics seems stupid for a spa hotel."
• "The spa facilities was okay however the steam room was unfortunately not working and also no sign of a jacuzzi which was strange for a spa resort."
• "The spa itself was small with a thin pool, one steam room and one sauna and only provided one single shower."
• "Having pre booked treatments in the Spa I was very disappointed that the time was moved without consultation."
• "Unfortunately no jacuzzi."
• "The spa is just about big enough to hold 15 people so if you do book a room it’s highly unlikely you will even get a treatment or a look in at the pool, unless you book it far in advance."
• "Unfortunately the changing room only has one private cubicle to get changed unless you want to use the toilet."

Room Quality

Pros:

• "Our room was clean and comfortable, extra pillows and towels available in the wardrobe."
• "The room was spotless."
• "The room was very comfortable with a very nice bed and all the amenities."
• "The rooms were lovely and clean and the beds were so comfortable."
• "My room was sunny, a lovely temperature at all times and had a fridge, iron and hairdryer."
• "The Rooms are spacious and very clean."
• "The standard double room was a good size and spotlessly clean, good sized bathroom and shower."