McDonald's Reviews Summary

Service

Pros:

• "Efficient fast service. It gets busy after 11.45 am at the weekend."
• "Self service quick efficient."
• "Staff are helpful and polite and deal with your enquiry and purchase of a meal as quick as they can."
• "Great staff, quick service."
• "Always full, even outside; trying to get inside is usually a hassle. Orders are prepared fairly quick, and brought out very promptly."
• "They seemed to have had a refit since last time. We ordered with the touch screen panels which was straight forward and got the food to the table which was super quick."
• "Staff friendly."

Cons:

• "Staff not very friendly and order was wrong on a few occasions."
• "The workers are stupid who can’t get one order right they need to get better staff not little children it’s a joke one of the workers got all my food mixed up which I couldn’t eat as lactose intolerant."
• "Stuff was really not helpful and a manager do not had any common sense. She was rude and offensive and unprofessional."
• "Worst mcdonalds staff I’ve encountered, no urgency."
• "Absolutely appalling McDonald's, I've been many, many times and this is the last straw - the staff are absolutely horrible and rude."
• "Girl taking orders on drive through was abrupt, and unpleasant."
• "Manager and certain drive thru staff are mostly incompetent."

Cleanliness

Pros:

• "Very clean, staff were wearing masks and social distancing was good."
• "We took our toddler on a midweek evening, easily found a table and a high chair - both were clean."
• "Is always looking clean and tidy and the staff will quickly deal with any spills and tidy up the tables after the customer has left."

Cons:

• "Place is absolutely disgusting."
• "The most dirtiest place all over the word!!!"
• "This branch of McD's always looks like a tip - a complete mess - outside and inside."
• "Restaurant is disgustingly dirty…needs a major overhaul of management & cleaning standards."
• "The floor looks like it hasn’t been cleaned is 1995, the tables and chairs are disgusting."
• "The floors are dirty and sticky."
• "The store it's so dirty and a great risk for health and safety."

Food Quality

Pros:

• "Food was hot and kids loved icecreams."
• "Food was cooked properly and was hot."
• "Food was good."

Cons:

• "Awful. Burger was cold. I requested another and it was barely warmer."
• "Food was terrible. Poorly pieced together and the chips were cold and hard."
• "The chicken in the wrap of the day was way too soft and undercooked."
• "Food is cold and made really poor we get a cheese burger with no cheese and then after complaining I get the same bun with no melted cheese."
• "The food was still slightly warm when we got it which is great but it was soft and floppy which wasn't enjoyable."
• "The chips were not very hot in fact cold the burger was the same."
• "Food was good Quality, although chips were cold."

Order Accuracy

Pros:

• "Got the meals right, but had ordered two milkshakes along with the Big Mac meal at the drive through."
• "Ordered two burger meals via the self service screens. Table service - staff polite and arrived quickly."

Cons:

• "Every time I have ordered from this McDonald’s I have never received everything I initially ordered and the stuff I do receive looks like it’s been passed about the staff."
• "Ignored twice when the server had my order, she walked round the seating area twice with my order. Result, it was cold when she eventually gave me it."
• "Sadly it was hard to find a proper clean table. Many tables had food crumbs on it or/and just grease."
• "Food finally came to table at 17:15. It was cold and wrong order."
• "They have one job, to deliver the food you ordered. But they can never get it right, always something missing or completely wrong order."
• "One burger missing from order."
• "Had to return my order 3 times before it was right."

Facilities

Pros:

• "There are toilet facilities and baby changing facilities."
• "Great place for shopping has every shop you need and good eating places."

Cons:

• "The baby highchairs are terrible you ask for them to be cleaned which they do but I always clean them after and they're still dirty."
• "The toilets were also filthy and the sinks were stained a disgusting yellow/orange colour, and all of the surfaces in there were dirty."
• "If you walk into the restaurant you have to pass the fetid bin store that smelt absolutely rancid."
• "Some of the tablets were put into the holder wrong so we couldn't press the home button which was difficult to explain to my disabled child as she can't comprehend things at this time."
• "Didn't even dare let my child use any of the pads to play on. Place is enough to give anyone a sickness bug🤢."