Address: 3 Mansfield Rd, Poole, BH14 0DJ, United Kingdom
Phone: +441202741370
Rating: 2.8
based on 90 reviews.
Customer Service
Pros:
"The receptionist went out of her way to get me a same day telephone appointment today."
"The reception staff I dealt with were friendly and efficient."
"Dr Nayler is bloody incredible :) I’ve been seeing her on and off for almost 3 years in regards to my mental health, and she’s been so understanding, so much better than the mental health team."
"Dr Cunningham was lovely, she checked everything and gave me the reassurance I needed."
"Thank you Shore Medical to all of you lovely doctors and staff from our very grateful Family !"
"Shadi followed up the call the next day to confirm to me that all the changes had been signed off by a GP."
"Dr Rees was so reassuring and kind."
Cons:
"Never answer their phone, and when they do after 2 days of trying you get appalling customer service."
"It really saddens me to have to do this, but there is no other way to get my point across as this GP practice just don’t care."
"Impossible to go past reception."
"Absolutely shameful. Disgusting customer service and it’s become impossible to arrange an appointment."
"Receptionist staff are rude and arrogant, they truly don't share a shed of compassion for the people they are meant to be helping."
"ALL DUE TO BAD COMMUNACTION AT THE SURGERY FIND THIS VERY BAD AND VERY UNFAIR."
"Lazy to the point of borderline negligence."
Accessibility and Efficiency
Pros:
"Cannot fault this medical centre."
"We've been several times (having children requires it) so also experienced the midwife care and always got prompt appointments."
"First class service. E-consult submission at 10am, appointment at 3pm and thorough exam and consultation."
"I’ve never had anything but brilliant service at this surgery."
"Everyone does their best to help in impossible circumstances."
"I made an appointment using the Klinic app and had a face to face appointment with a doctor 48 hours later!"
"Dr Glenister is amazing. I completed the econsult and included a pic of a mole I thought was unusual. The Dr reviewed the photo and asked me to come in to see her the following day."
Cons:
"You can't get through by phone and waiting as worsen since they join together."
"Now getting an appointment will be 'next never'."
"The phone line is constantly busy and asks you to book an appointment on line....and there's nothing on line to book into."
"Takes a lifetime to get thru on the phones, never again."
"The service is disgusting! I was told by reception they are full to capacity at 8.30am and can not guarantee a call back."
"This practice is increasingly more difficult to get in contact with a doctor within a timely manner."
"The system for taking appointments is beyond ridiculous."
Professionalism and Care
Pros:
"Dr Naidoo is brilliant! Very caring and understanding- no rushing for next person."
"Dr Glenister and Dr Naidoo who are both very kind, knowledgeable, caring and understanding."
"A truly decent gentleman who instantly understood our needs & fears & was very professional in his approach & advice."
"Dr Bettley Smith has been amazing in his care of my teenager."
"I have been fortunate enough to be a patient of this practice for twenty years ! I don’t know how they still continue to do such a good job considering the pressure they are under."
"Really good doctors, ever since I moved here they've done so much more for me than my previous doctors."
"Dr foster was brilliant and has genuinely made life changing decisions for me and made me feel as though she cared."
Cons:
"Awful and unprofessional male receptionist."
"She is under 30 years old and a single mother to a 3 year old, her cyst could possibly be twisted or burst... but she is being ignored and fobbed off."
"Worst surgery ever, when you call number 10 in the queue 45 mins later."
"Is utterly appalling."
"This is for sure the WORST practice ever! The receptionists are so rude it's unbelievable!"
"I’ve found 90% of my encounters with this surgery frustrating."
"In conclusion I would not recommend this practice to my worst enemy."