KFC Yeovil - Western Avenue Reviews Summary

Customer Service

Pros:

• "He gets 10/10 customer service."
• "Service was good, and the lovely young lady was very pleasant."
• "The team at this location are always nice and professional even when there is a large volume of customers they keep their cool."
• "The staff are welcoming and friendly."
• "Staff were friendly and polite."
• "Having worked in a similar industry I know it can be gruelling - saying that, the evening team on Sun 7th Jan were so very polite and helpful, particularly the young man with the longer hair."
• "Superb service from the staff at Yeovil KFC. Stopped in earlier today, I borrowed the disabled loo key (very clean by the way)."

Cons:

• "The guy doing the front of house had a really bad attitude."
• "Every order handed out at drive through was wrong."
• "Terrible service 45 minutes wait for food and still got the order wrong."
• "Don't ever use this restaurant!! Completely wrong order delivered, with missing items, and ignored by the restaurant all night when trying to contact them."
• "The staff especially the young lads are quite rude to customers and bossy to other members of staff."
• "Staff unprofessional, while waiting for my order by the pick-up window the staff taking over order true intercom and customer asked for specific item staff members said they don't have it and started making fun of him once customer moved off to line."
• "Staff are always so so rude, you can hear them swearing when driving through the drivethru, no pleases or thank you’s, and so much attitude, half the time they don’t even look at you when giving you your food!"

Cleanliness

Pros:

• "Restaurant was very clean and tidy, disabled parking right outside."
• "The Dorchester branch which was spotlessly clean with fantastic staff."
• "This branch of KFC had very good presentation, friendly staff, tasty food, and perfectly accommodated my two infant siblings."

Cons:

• "All around the outside of the restaurant were lots of over flowing bins, the whole area looked a mess."
• "The first time to visit here and we were appalled by the quality of the food, the floor and the toilets were filthy."
• "Dirty tables dirty floor, bins full despite the place being pretty much empty (15 people max)."
• "The place is generally dirty. Toilets are disgusting doubt they have been cleaned properly for weeks."
• "Dirty restaurant looks like it hasn’t been cleaner in days."
• "The floors, toilets and staff uniforms are filthy."
• "Discusted with the lack of cleanliness of the toilets foul smelling before even opening toilet door."

Food Quality

Pros:

• "The food was the best I have had from the Yeovil branch and I was pleasantly surprised."
• "Food was good once I received my food and not the guys behind me at drive thru."
• "Had to rebuild my burger as it had been just slapped together, but still tasted good."