McDonald's Reviews Summary

Food Quality

Pros:

• "Julie was an absolute gem... immediately rectified it. She even gave us large fries back."
• "Lovely food, nicely presented, super friendly and polite staff."
• "Food is nice an tasty...the last few times...the fries are piping hot."
• "Ordered burger meals... The service was fast and delivered to our table in time."

Cons:

• "The double sausage and egg was dripping grease as was the hash brown."
• "Food arrives, missing sauces, fries cold and stale, could tell they were sitting in the box for ages."
• "Big Mac was cold and salad had cucumber that were well past their best."
• "Ordered a Latte was only half full? Not sure what is going on at this branch but something needs to change."

Service and Efficiency

Pros:

• "Great service, quick for the amount of people in the drive thru."
• "Visited...well decorated and lit, nice and clean...service was fast and delivered to our table in time."
• "Always the same quality, an excellent benchmark as one knows what to expect!"
• "Really nice quality too. Can't go wrong...very pleasant visit to Llanelli McDonald's."

Cons:

• "Ordered online through their app. Over an hour late."
• "Had to wait over 30 minutes for a double quarter pounder, chips and milkshake."
• "Ordered a click and collect, waited in the bay for 30 minutes, finally food turned up, stone cold."
• "Went for breakfast. Waited for a while at the drive thru window to receive my food...waited. Nearly 20 mins later a woman appeared with my food."

Customer Service

Pros:

• "One member of the staff was helping and was kind to her."
• "Service would have been awful if it wasn’t for one of the workers, Angel, who was really helpful and helped us with our order."
• "The staff are friendly, my kids always seem to enjoy themselves in the play area."
• "If I could give the manager 5 stars I would as she was lovely when I rang to complain."

Cons:

• "This experience was atroshus...rudely told 'NO'."
• "Coffees were cold! When I asked for new ones he didn’t even reply or apologise…. Rude!!"
• "Manager is a rude, smug little man. Your order is either wrong or cold half the time."
• "Absolutely dreadful. Ordered a large fries that was barely half full, and then the half I got was about as cold as the ice in my drink."