McDonald's Reviews Summary

Customer Service

Pros:

• "Great service by staff. Easy peasy getting order and delivery to the table, used the app so much quicker than queueing at ordering machine or at human contact point, the till."
• "Recently was served by Ethan in the drive through! He was really polite and happy :). He took my order very efficiently and was a really nice chap to talk to!"
• "Thank you staff at McDonald's Yeovil. It was very well organised and clean to enter and staff were polite at directing me and helping with the screen."
• "Staff were friendly and busy trying to keep tables free of spillages, dropped chips etc."
• "Staff are helpful and courteous."
• "Yeovil Maccy D's have some great staff at present I have to say, mainly of the older generation, who go out of their way to keep the restaurant tidy and to make your visit a pleasant one."
• "Customer Service in this branch is still amazing as of 2022. Josh the manager has done an amazing job."

Cons:

• "Yeovil mc donalds customer service is very poor."
• "No one on the drive thru seems like they want to be there, girl on last window had a huge attitude which resulted in terrible customer service."
• "Staff are rude, it's too busy...no social distancing followed anywhere and no one wearing masks."
• "Rang them, whoever answered the call was rude and offered free drink next time, rather talk politely and train their staffs well."
• "The staff were disinterested and disorganised."
• "Manager was rude!! Couldn't park due to vehicles parking buy the drive through. They got our whole order wrong and my burger that i like tasted funny so didn't eat it and felt sick for hours after it !!!"
• "Terrible attitude of the drive through staff today 23/11/22 1200 pm after staff getting an order incorrect."

Food Quality

Pros:

• "An exquisite display of workmanship."
• "Food was typical McD and good to eat!"
• "The standard of food is generally quite good. Burgers nice a plump with a little lettuces. Wrapped generously."
• "The food was as you would expect from a McDonalds and I mean that in a good way!"
• "The food was piping hot and freshly made, the chips were lovely and fresh and just the right amount of salt, the big tasty burgers, were indeed that... big and tasty."
• "Food was of a standard you would expect from a fast food joint. It was hot and fresh."
• "Food actually looked like it does on the menu pictures and wasn't some squashed sorry looking thing."

Cons:

• "Standard of food is awful. Burgers really dry and taste like they've been sat a while."
• "Absolutely disgusting!!! Place was filthy, food was cold, ingredients missing."
• "Place was filthy, food was cold, ingredients missing, hot chocolate and toffee latte tasteless."
• "Mozzarella sticks were cold, the consistency was that of rubber and were missing 3 dips."
• "Big Mac was cold, coffee was lukewarm and the chips piping hot. Awful!!"
• "The burgers were completely dry."
• "The food however is still terrible. The fries were warm not hot and so over salted it made them like licking rock salt."

Cleanliness

Pros:

• "The disabled toilet facilities were very clean and tidy, well maintained and from the look of the check sheet, they are regularly attended to."
• "Clean and tidy, both inside and outside."
• "Toilets are usually clean."
• "Lovely and clean. Smart coloured decor."
• "This was a pleasant place to visit, not many people inside the restaurant so we could fully social distance from others!"
• "Most of the staff are friendly enough."
• "I think the toilets are nearly always clean."

Cons:

• "Absolutely filthy I have never seen so much food on the floor! Tables covered in food and drink also."
• "Toilet facilities were a disgrace."
• "This place is absolutely disgusting. The 3rd time we have come here and the food and drinks had to be sent back several times for the incompetent staff to be able to make a white coffee."
• "At this time many people had left after only having a quick burger, but the tables and floors were becoming very dirty and quite off putting."
• "Absolute health risk, do not visit!!"
• "Mcdonalds needs to up there game for the future and also pay a bit more attention to hygiene as tables and eating areas are left dirty or briefly wiped around with a cloth."
• "The tables were dirty and had to ask for it to be cleaned."

Service Efficiency

Pros:

• "Using the self service tills, which is straight forward."
• "It wasn't that busy as we had missed the lunchtime rush, we ordered via the self order-board and whilst waiting for the order to be made up I made use of the facilities."
• "Very quick service but I asked for no bacon in my wrap and they still put bacon in my wrap."
• "Standard Mcds really. This is our closest one and come by every now and then with the kids. Parking isn't bad, staff are friendly, it's clean inside and out. Speedy."
• "No matter how busy it gets in here they seem to manage to keep up a reasonable standard of service and cleanliness."
• "Fast service, accommodating with complex requests."
• "Really great handling of social distancing, Drive-Thru only and a menu only missing a few items. Really quick service though."

Cons:

• "Whenever I go to this place I always have to go and park and wait for my food."
• "AVOID AVOID AVOID!!!!! Came here a few weeks ago through the drive thru. Parked up as instructed and had to wait an hour for our food."
• "Went through drive though in Yeovil.27th December 13:00 hrs after 45mins of queues much to our disappointment you didn't have the food we wanted, because you had run out."
• "Used the drive through about 4 times since we moved to Yeovil last year and they’ve missed something off our order every single time."
• "This particular restaurant is consistently by far the slowest at serving your food / drink."
• "Waited 45 mins in the drive thru traffic jam to collect my order and when I finally collected it, it was cold and missing an item."
• "The slowest example of fast food I've ever experienced."