McDonald's Reviews Summary

Category: Fast food restaurant Newcastle upon Tyne

Address: Kingston Park, Belvedere Pkwy, Newcastle upon Tyne NE3 2PA, United Kingdom

Phone: +441912713471

Rating: 3.7
based on 156 reviews.

Service

Pros:

  • "Good service, friendly staff, clean environment."
  • "Drive thru was quick and efficient. Food was hot, fries were fresh. No complaints."
  • "The staff here are great and are always friendly, I have only had one negative experience where I was waiting at the counter for an age whilst staff walked past me and pretended I wasn't there, however every other time I've been they've been great."
  • "I’m always amazed that no matter how busy these restaurants are, the staff manage to give great service."
  • "This McDonald's was good. The lady who served me was friendly and patient..."
  • "Don’t usually review McDonald's but the service here was fantastic this morning."
  • "There was a lady called Caroline on today and over heard my daughter asking for more gherkin she's 4 and Caroline came to her with a tray of them and totally made her day super friendly and helpful."

Cons:

  • "Not be going back as went as service was terrible had to park up and wait for order plus they should let you know when they don't have milk shakes on..."
  • "Poor service. Waited over 25mins from going through the drive through."
  • "Service poor quality of the food poor order was mixed up did not get my full order."
  • "Awful chain, manager is as incompetent as the rest of the staff there."
  • "Worker very rude and puts on a “nice” act but it really doesn’t work."
  • "Disgusting service. Went through drive through at 10.40am for 3 breakfast meals... Waited until 11.20am and still no food."
  • "Very rude and unresponsive staffs Went to drive through for breakfast..."

Cleanliness

Pros:

  • "Depending on whose on cleaning it's very good today we went and there was a man in cleaning he was the only cleaner in there that did the cleaning properly..."
  • "Great McDonald's. The employees there don't only make sure the place is clean and your table is how it should be."
  • "Great McDonald's. The employees there don't only make sure the place is clean and your table is how it should be but they also interact with your kids which to me is great because it makes your kids feel comfortable in my opinion."

Cons:

  • "Just been to this joke of a mcdonalds, staff working at snails pace and we wanted to sit in the restaurant but there were no tables available the tables that were available were filthy dirty with food all over the floor."
  • "Tables were dirty, leftover food were on the table and hostess were busy closing one side of the lobby."
  • "Almost every surface was sticky and smelt awful."
  • "inside was scurffy and a dump."
  • "While waiting for my ordering foods, I was surprised by how staff prepare foods. Is was not one of staff are wearing any gloves to prepare food."

Food Quality

Pros:

  • "Dropped in after the school run for breakfast and really enjoyed the sausage and egg mcmuffin. Not greasy (have been elsewhere in the past when I travelled a lot) and set me up fir the day."
  • "Had lunch with friends. Nice place to hangout. They have games on the table using projector."
  • "My food was piping hot and freshly cooked (you could just tell)."
  • "Big Mac with bacon, what's not to like."
  • "The food I had 'mixed grill' rivals any place I've ever been for lunch."

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