KFC Cowgate - Ponteland Road Reviews Summary

Food Quality

Pros:

• "Great value food, if you are a student ask for a student discount and you'll get some more food."
• "Majority of food was hot and seemed relatively fresh."
• "Usually go out with friends and I always end up making a comment about how good the food is."
• "Great place to eat at if you're looking to get yourself some quick food, I’ve been there many times and the food is great."
• "Got party bucket, service was good, food was spot on."
• "I order the boneless chicken bucket. Good price for the amount of food."
• "Amazing service, food is served literally minutes after you ask for it, always ready hot, fresh and never messed."

Cons:

• "Burger wasn't cooked properly too had one bite even the dogs wouldn't touch it which is very concerning."
• "Out of total of 18 pieces of chicken, total of 3 legs, 2 thighs, the rest were ribs which have no meat just bone on them and wings, all pieces were very small and over cooked not fresh at all."
• "Paid £10 for some bbq chicken burger meal got about 10 unseasoned chips and a cold chicken burger with a stale bun."
• "Chicken tasted like sat outside the fridge for 5 days and then it's being fried."
• "Luke warm chicken soggy luke warm fries."
• "Disgusting ran out of most of the food. When we got our food it was cold."
• "The food is so inconsistent here. So often it is much overcooked and dry instead of being finger lickingly succulent."

Service

Pros:

• "Drive through is usually very quick."
• "The lass on the drive in was absolutely fantastic, really friendly and quite attractive even if she did break everything she touched hahahaha."
• "Customers were complaining about quality of food after eating it all. John dealt with it very professionally."
• "They have usually pretty speedy service and the food is nearly always great."
• "Staff here are friendly when taking orders but seem a little sick of their lives when not serving people."
• "Staff are happy to help should you have any questions or concerns."
• "The young man who brought the food to our car was very pleasant and apologised for our wait."

Cons:

• "Really awful place with rude staff."
• "Another member of staff was messing with his feet doing something with his laces then had his hands down the back of his trousers and never washed his hands."
• "The workers there sometimes get the order wrong."
• "Ordered food twice in three days both times complete wrong orders."
• "They delivered the wrong food and wouldn't answer the phone so it couldn't be replaced."
• "Absolutely disgusting service women at the drive threw window was very rude and had a very confrontational manner."
• "Worst customer service."

Cleanliness

Pros:

• "Place looks clean from what I could see."
• "Inside however, lovely and tidy, feels very clean."
• "All tables clean & tidy. No litter around outside of restaurant."
• "Environment much cleaner and staff seem more attentive and a lot more organised."

Cons:

• "Feels dirty and lots of mess near and around the car park."
• "Restaurant was dirty, staff appear under trained and not at all helpful, food appeared and tasted old, toilets where disgusting."
• "Toilets were extremely filthy. Dinning area was uncleaned."
• "Not a single table was clean, left over on the table, the floor was messy and no staff around to clean them."
• "The general appearance of the place was dirty our table was sticky and the waste bins were overflowing."
• "The inside of this restaurant is ROTTEN. Scruffy chairs with ketchup and crumbs, scruffy floors."
• "The place was filthy. I think I'll find a different KFC!"

Value

Pros:

• "Great value for money and if you download the KFC app you can earn free stuff and even money off."
• "Got two 9 piece buckets for £4.99 which is available only on Tuesdays. Was still hot by the time I got home 15 minutes later."
• "Love the food here."

Cons:

• "They have one vegan burger, hence many many more vegan options are needed."
• "Food tasted fine, portions are poor for money but that's my normal view pandemic or not you can get a large pizza for same money & feel stuffed."
• "Paid for a family sharing bucket twice this week and twice there's been no popcorn chicken in, also only 3 bags of chips."
• "Ordered 14 piece original bucket and 4 piece meal, very disappointed... What a waste of money will not use them again."
• "Bought Family bucket for £16.99 they supposed to serve with a drink bottle which they forgot to add in."
• "Absolutely useless service I'm afraid, possibly if you go into the restaurant itself you may find a better service but almost every single time I go through the drive through they get my order wrong."
• "Ordered rice box and when I opened it at home there was no rice in it. Only salad."