McDonald's Reviews Summary

Service

Pros:

• "The app works here so you can order food from your phone."
• "Touch screens make ordering nice and easy."
• "Ordered on the MyMcDonalds app and my order came quickly even though it was very busy."
• "Service time to table was good."
• "Staff always polite and helpful 😀"
• "The staff are very friendly and very talkative and that's in all McDonald's restaurants."
• "I would like to say that you do amazing food. Ur speed is amazing and I would also like to say a big thank you to the staff today who have helped me when I passed out."

Cons:

• "Service very slow and they got our order wrong and incomplete and poor quality."
• "They got my order wrong twice you ask for cheese burger and yes you get cheese and the burgers but no sauce or anything else."
• "Service was very slow.. Lucky I gave it three stars.."
• "Really slow service, this restaurant offers table service which means people order and sit waiting so it's hard to find a table if you walk in and collect."
• "The waiting time for food is ridiculous and the customers service from staff/managers are very rude."
• "Been 20mins since and no chicken mayo, went to ask the counter and was completed ignored, terrible service."
• "Waiting 10 minutes for fast food isn't acceptable."

Cleanliness

Pros:

• "I am a disabled customer I found the place to be clean."
• "Staff keep the restaurant tidy as much as possible."
• "McDonald's Northumberland Street has since been renovated since the last time I was there back in my Uni days. The renovation has made it much cleaner than it used to be and feels very modern."
• "New social distancing measures were put in place, making the experience great."
• "The place is nice and clean."
• "Staff trying to keep it clean."
• "Very large branch of McDonald's. Loads of seating available both downstairs and up."

Cons:

• "I have never seen such a dirty restaurant in my entire life."
• "Dirtiest McDonald's I've ever seen everything dirty, garbage everywhere."
• "Possibly the worst McDonalds I've encountered outside the US. Very slow, very dirty, and very poor food."
• "The ONLY TOILET yes ONLY TOILET OPEN ON A WEEKEND IS COVERED IN URINE AND I EVEN SEEN BLOOD AND SERVES 3-500 PATRONS PER NIGHT."
• "It's disgusting customers can't clear own trays and that staff just leave it all to build up."
• "Food splattered all over the walls etc, toilets were disgusting, bins overflowing, food all over the floor."
• "Extremely dirty place. It is indeed a health hazard. Rubbish everywhere all piled up, filthy tables with food smeared all over."

Food Quality

Pros:

• "I enjoyed a delicious and piping hot big mac large fries and a apple pie."
• "Tried the McPlant and enjoyed it."
• "Enjoyed my Double Sausage McMuffin thoroughly!"
• "The food is amazing, as always."
• "My Flat White was really nice and my friend wolfed his Big Mac and fries down in no time - well worth it!"
• "However the sausage and egg Mcmuffen isn't that bad and in all fairness the coffee is quite good too."
• "I absolutely love McDonald's and this is my first fast food restaurant I would always go to."