Spice Route Reviews Summary

Food Quality

Pros:

• "The counter where they had Biryani and Lamb rogan josh was amazing....loved the naan bread."
• "Food was piping hot and tasted great."
• "Food was incredible."
• "Food was lovely, fresh and varied, can tell they put effort into every dish."
• "Loved the food."
• "Good quality tasty Indian buffet. One of our favourite destinations for an indian dinner."
• "The food was delicious, only wish they had many options."

Cons:

• "Had food poisoning from this place."
• "Really disappointing selection of food."
• "All the food meant to be served hot was quite cold!"
• "Most of the food was cold."
• "Absolutely tasteless food, I would want a refund not only for the payment but my time as well."
• "The food, some of it was okay but for an oriental restaurant, there wasn't many curries available."
• "The main course was not at all good and was flavourless and tasted vile."

Service

Pros:

• "The whole place has a really nice friendly feel about it."
• "VERY FRIENDLY STAFF AND HELPFUL - WILL DEFINITELY BE BACK🍽❤🍹💕"
• "Will definitely be returning and highly recommend this place to anyone who is looking to have great food at a great price."
• "Staff very polite and helpful."
• "The service and hospitality was amazing."
• "The staff at the restaurant was really kind and welcoming."
• "The staff were so friendly and kind."

Cons:

• "Didn't have a welcome when entering was just told to 'sit down.'"
• "VERY BAD CUSTOMER SERVICE. THE WORST THAT HAD IN UK."
• "We were asked not sit in the table which was reserved for us."
• "Service was slow and poor. Food was average, chef was never at his station to order the fresh cooked options."
• "The service was very poor."
• "Service very slow. The waiters were not helpful."
• "Customer service was non- existent."

Cleanliness & Maintenance

Pros:

• "An improvement on our previous visit over three years ago."

Cons:

• "Chipped plates and glasses."
• "The atmosphere was horrible, barley and people in there."
• "There was a hole on the floor repaired with tape and cardboard that many people tripped on."
• "Both men and women's toilets were disgusting."
• "Cleanliness was poor too."
• "Rugs are not all stuck down and can cause a nasty accident!!"
• "Plates & spoons used for service are often spattered with sauce in & out giving the feeling of an unkempt place."

Value

Pros:

• "Not the cheapest, but overall it's a good value buffet restaurant with a decent variety of Asian dishes."
• "The price for the buffet is affordable."
• "The price is cheaper than other places."

Cons:

• "Food Quality is not good. Probably old food was mixed as a buffet."
• "Way too expensive for the little food that's on offer."
• "Way too expensive and isn't worth the price."
• "Sadly, it's simply not worth the £18.50 per person for dinner."
• "The food quality for the price was awful."
• "Instead charged me £33 for next to nothing."
• "Their advertisement and price published was misleading and confusing."