Tredz Bikes | Swansea Reviews Summary

Delivery and Order Fulfillment

Pros:

• "Would like to say a huge thanks for getting the forks i ordered to me by the weekend!"
• "I’m extremely satisfied with their online shop where they keep the customers updated with what’s happening with their order at all stages."
• "Didn't expect it to arrive so quickly, but super appreciative that it did."
• "I ordered the bike Thursday evening... and it arrived at 8am Monday morning, no dents and all in one piece."
• "Ordered my wife's new boardman mtb on Thursday last week and it was delivered this morning, well pleased with the service and quality of the bike."
• "Bought a Giant escape 2 hybrid bike from tredz, the bike came two days after I ordered it so was very pleased with the speedy delivery."
• "Communications were great, and it was delivered in a timely fashion."

Cons:

• "Ordered one bike sowing as one week delivery. Then got email to confirm. Then another email saying bike wouldn't be available for six months."
• "Ordered a £110 saddle June 29th. Advised via email of multiple delays."
• "Bike didn't arrive on time, came 2 days late and was damaged."
• "Took a week to dispatch an online order and when they did dispatch the email said it might take another 10 days to arrive."
• "Appalling service. I ordered my bike on the 25th of May and it was meant to arrive on the 4th of June. It is now the 19th and it is still not here."
• "Ordered roofbars online 10am, paid for next day delivery... By 5pm they hadn’t arrived."
• "I'm still waiting for my order - a bike lock and chain lube ordered on the 29th of September."

Customer Service

Pros:

• "Mark was able to give me brilliant advice on what kind of fitting I would need and found the right part."
• "Absolutely amazing service from the team there, especially Jacob whose excellent advice and repair of my bike has made my bike as good as new."
• "Your customer service has been outstanding, I will recommend you to everyone I know."
• "The people ON the phones are nice and helpful but the product and aftercare is abysmal."
• "I often use The Tredz store in Swansea and find all the staff extremely helpful and patient towards a woman who often needs a lot of help!!"
• "Gareth made sure that I was fitted to the bike, taking measurements using the latest technology and spending time to ensure that I would get the best performance out of my new bike."
• "Had a call with Samuel from customer care. He was extremely friendly and professional even though I was disappointed that my mtb gloves had not been delivered."

Cons:

• "The worst customer service I have every had."
• "Your customer service is appalling."
• "Absolutely pathetic service in every possible way."
• "Appalling service."
• "Worst customer service I've ever experienced."
• "The worst buying experience I've ever had."
• "Horrendous customer service."

Product and Quality

Pros:

• "Their selection of kit is v.good and includes some of my favorite brands (such as Hope)."
• "This is the 3rd bike I have bought from here (n+1 applies) good advice and choices clearly laid out."
• "To summarise, top quality service given by people who know what they are talking about. Highly recommended."
• "I've had two bikes from Tredz. The first was an MTB 3yrs ago. More recently I've bought an ebike. Great service and no problems and I've looked around."
• "The bike arrived well packaged and easy to assemble using the included multi-tool."
• "Bought a lovely cube hardtail last week, was served by a lovely chap called Ollie, best service I’ve ever received in a retail shop."
• "Bike was beautifully prepped, and shocks set for me in the store."

Cons:

• "They hadn't greased the seat post and the brakes had to be amended because they were unsafe by their parent company Halfords."
• "6 month old giant 2 grand bike developed a crack in frame took a month to get it fixed under warranty via Tredz."
• "The rear shifter had failed on a ride in April, with the chain coming off and leaving a gash on the frame."
• "The setup of the bike must have been wrong because on my first or second ride the chain came off as I was shifting into a high gear."
• "Bike arrived quick with lots of Marks and scratches looks like ex display one AND BOUTH WHEELS NOT EVEN STRAIGHT!!!!"
• "The dropper seat grub screw was done up so tight that i am unable to loosen it, so i'm currently unable to adjust it."
• "It had clearly been built in a hurry and the cable installation wasn't great, i will definitely need to cut some down some of the cables to get rid of the unnecessary slack."

Returns and Warranty

Pros:

• "I had to return a pannier rack recently and they were true to their no quibble returns policy."
• "The guys at Tredz kindly reimbursed my money and let me have the items for free as a kind gesture."
• "I ordered the bike and had a call a couple of days later to say it was ready, collected that evening fully charged and setup."
• "I have bought 2 bikes from Tredz using their online service and both times I had a great experience."
• "I have now used the bike to cycle a few hundred miles with no issues."
• "I'm really pleased with the bike and just wanted to say thanks to the Swansea staff who were so patient with me."
• "I was pleasantly surprised with the excellent service I was provided, and I am very happy with my new haibike."

Cons:

• "Terrible returns process. They don't pay the cost of returns."
• "I have a huge problem with Tredz for their customer care, especially around warranty."
• "It has so far taken over 3 and a half months to sort out a frame replacement under warranty. I still don't have my bike back."
• "I will be sending my bike back to tredz for a new one this is unacceptable."
• "The packaging was totally frustrating. My return has been rejected because I didn't keep and return the piece of cardboard the gloves were attached to when they arrived."
• "Their returns policy looks generous but very misleading.. Bike has to be unused."
• "Unfortunately the real bugbear is how slow their returns service is."