Evans Cycles Reviews Summary

Customer Service

Pros:

• "Adam was fantastic. Bought my sons bike from here and it's the only place I'll go back to."
• "Daniel was very friendly and helpful."
• "Liked say phoned the shop on a Sunday. asked for some advice reference my turbo and rear cassette spacers. and the Guy on the phone was great BIG THANKS."
• "I would like to say how fantastic the service was."
• "Cannot praise the female assistant (phone call) and staff at Evans for turning a potential unhappy birthday for my 13 year old son into a great one."
• "I was quickly helped by Paul who was so kind and incredibly helpful explaining how there were different sizes of posts etc."
• "5 star shout out to Tom for his advice and patience."

Cons:

• "Terrible customer service and even worse mechanics."
• "I asked them to remove my mudguards and they literally snapped them off as one of the fixings had seized."
• "Every bike seemed to be £600 or more! There was no mention or signs to say if they did a cycle to work scheme."
• "The store is understaffed and is unable to cope with the demand."
• "Very poor customer service."
• "Spent 15 minutes wandering around being ignored by every member of staff."
• "Terrible customer service."

Product Quality and Selection

Pros:

• "Left with a big smile a new bike (no marks or scratches even though was on display) and lots of accessories."
• "I think in particular Gavin M the mechanic in the workshop is particularly good!"
• "The store manager very graciously removed the comparable part from a stock bike and gave me the part FOC to get me back on the trails."
• "I was pleased with the offer to fit them to the bike."
• "Nice young man called Alex helped me with a seal on my back wheel that other shops couldn't be bothered and wanted me to buy a new hub."
• "They helped get my sons bike back on the road yesterday and have an amazing range of bikes at the best prices however the servicing they provide is top class."
• "Exceptional store, great range of products for all levels of ability / expertise, highly competitive prices (and many bargains)."

Cons:

• "When I took the bike out it was worse than when I first took it to them."
• "Gave me a bike brand new full of scratches and terrible customer service."
• "£140 for a pair of bib shorts that have lasted me 12-14 rides."
• "Ordered a Trek Marlin 5 keep calling the shops and they said it will be available. And yet they cancelled it."
• "I purchased 2 bmx tyres for my sons bike and one was faulty."
• "One of there technicians checked my bike wheel over and changed the inner tube and a just got the bike out off my shed and 5 minutes later it was flat."
• "Taking it for a test run, I nearly fell off. They had not tightened the wheel. Also the gears had not been set up properly."

Staff and Service

Pros:

• "Paul the mechanic (as well as the lad on the shop floor) talked me through my options and did a cracking job sorting the problem cheers."
• "Had an issue with a creaking sound and thought it may have been the bearings in the hub. Rang Evans and the mechanic Paul Mac offered me to bring it in asap."
• "I am new to all this cycle stuff and sort of knew what I wanted. Service guys where great and helpful as I am a novice."
• "Called the Workshop, spoke to Paul, told me to bring my bike down the same day."
• "A cracking fella in the workshop called Paul has helped me source the parts that have put the bike back on the road for a while to come."
• "I've since returned to the store for a few accessories here and there and spoke to a few different members of staff and they all seem to be pretty helpful."
• "Evans cycles metro center Gateshead, manager very friendly and mega helpful returned helmet subject to safety recall and could not have been more helpful and sourced new model quickly top service."

Cons:

• "Sadly it's going down in my estimations. Majority of staff are pretty ignorant."
• "Evans refused any responsibility to assist with a warranty and denied help."
• "WENT INTO THE GATESHEAD STORE TO CHECK OUT PRICE FOR A SET OF SHIMANO M424 MTB PEDALS... WHY THEY ARE £10 CHEAPER ON THEIR OWN WEB SITE? 'BECAUSE THEY WILL COME WITHOUT PACKAGING AND YOU WILL BE LUCKY TO GET ANY, AS THEY PROBABLY WON'T HAVE ANY'... WILL USE ONLINE OR START CYCLES IN NEWCASTLE."
• "Problems with gears and brakes with a complete lack of basic customer service."
• "I ordered some different grips (out of stock in the shop, but in the central warehouse) for my daughters bike for her birthday. 2 days before her birthday, I received an email to say the grips will be unavailable."
• "Stopped in, wouldn't help me with puncture, no mechanic and dude made up some nonsense about how my drive train made it nigh on impossible to do."
• "Been in a few times and just ignored by the staff every single time."