Moginie James Letting & Estate Agents - Roath Reviews Summary

Customer Service

Pros:

• "The service has been great, cannot fault it."
• "Communication was great and we never waited long for anyone to come back to us."
• "From start to finish, the process was seamless and stress-free."
• "All the members of the team have been very helpful, friendly and knowledgeable."

Cons:

• "The worst agency I have ever had the pleasure of renting with."
• "Absolutely horrible stuff, always lying to customers, never helped, getting things even worse."
• "Terrible administration and very hard to contact - especially when they owe you money!!!!"
• "This used to be a great company and I have recommended them to loads of people but now they've been taken over I won't ever use them again."

Agent Responsiveness

Pros:

• "I have to give particular thanks to Andrew, the agent who has helped us throughout the process. He was always available to answer any questions we had."
• "Mercedes took the time to call me back really soon after, and although the property I first enquired about wasn't available she was able to match me up to a different one."
• "By far the best agency to go through if you’re looking for a new home, our whole application process has been such a breeze all thanks to Dylan Burberry!"
• "Very satisfied with my interactions with Moginie James Roath so far. House viewing was friendly and informative."

Cons:

• "Zero communication skills - no reply to calls and emails."
• "They negotiated with us without talking with the owner of the property. It ended up that we offered what the agency asked for but the owner didn’t accept the offer."
• "Called three times on three separate occasions and the moment I ask about arranging a viewing I'm being hung up on."
• "They go snooping around the house while doing interim visits, appoint out of ordinary inventory checks due to 'landlord requests'."

Property Management

Pros:

• "Had an easy and stress-free with Moginie James - Roath thanks to the help of the team and lettings consultant Mercedes Kouzoukis!"
• "We've rented from Moginie James for 2.5yrs and we cannot recommend them highly enough! Any issues were dealt with quickly and efficiently."

Cons:

• "I had a terrible and stressful time dealing with Moginie James."
• "Seemingly lost the spare key to my property, requiring me to be present for all property visits and maintenance visits."
• "We were left without a suitable bed for 3 months amongst dozens of other issues."
• "Some lovely staff but over 3 months later and have not received my deposit back."