London Graphic Centre Reviews Summary

Customer Service

Pros:

• "The staff are very helpful and knowledgeable, and you find what you want and it's surrounded by all these other treats you didn't even know you needed."
• "Greatest staff I've met in a store like this, super knowledgeable with their stock & what they can order."
• "The staff are welcoming, approachable and informative."
• "The staff, especially the girls and the manager, were very friendly."
• "Absolutely top rate service. LGC you rock! Thank you"
• "They were excellent in getting back to me and admitted they had been slow / non responsive in the past and they are trying to make up for it to customers."
• "The staff members are incredibly knowledgeable and passionate about art, providing valuable advice and recommendations based on their expertise."

Cons:

• "Staff aren’t particularly approachable."
• "Very very poor service. Promise 3 - 5 working day delivery. After 2 weeks and a promise that there would be action in 24 hours - the order still has not arrived."
• "Customer services failed to resolve my complaint until I posted a review elsewhere"
• "Give 0 stars if possible. after ordering online, no phone or email replies, the worst service I’ve ever received from any company ever."
• "The costumer service is one of the worse I've ever seen."
• "The staff is very unfriendly, unhelpful and definitely not customer focused."
• "Poor communication and customer service."

Product Quality

Pros:

• "Very good quaility of products, metal clips and MDF board - in compare to different products available on the market."
• "The quality of the products are good and with reasonable price."
• "Impressive depth, variety at differing price points bound to satisfy both the aspiring novice and the discerning adept."
• "Great art store in central London. The prices are way lower than the recommended retail price and they have a huge selection of items in all fields of art."
• "Best place to get art supplies in London. Good selection of watercolor, oil and acrylic paints, as well as an entire section of canvases and MDF boards."
• "Each product on their shelves is carefully selected, ensuring that artists receive only the best materials for their craft."
• "They stock an impressive array of paints, brushes, pencils, markers, sketchbooks, and canvases from renowned brands."

Cons:

• "Ordered some items which arrived damaged, evidently due to being squished while being packaged."
• "And the paint turned up 5 days late and one colour was incorrect and the address was wrong."
• "the circular seal stickers on the boxes of Faber-Castell pens were half coming off and covered in lint/fibres"
• "Today I went to the graphic centre in Covent Garden, after I got home I checked my receipt to find I had been charged for additional items that I hadn't even taken up to be scanned."
• "I placed an order a week ago and since haven’t heard a single word about my order being dispatched"
• "So disappointed with delivery times, my entire order was outside the expected delivery time and the wooden canvases took 14 days when I expected arrival in 4-6 days."
• "Ordered two items comfortably in time for christmas... with zero communication from London Graphics Centre regarding stock issues or delays."

Price and Value

Pros:

• "Prices are on the high side, but sometimes you can catch a bargain (would prefer better deals myself)."
• "brilliantly packed with no damage in transit and arrived in good time."
• "overall really great price and item and I am very happy with it"
• "Great selection of materials at reasonable prices."
• "Reasonably priced too."
• "Prices are good, you can also order online if you are far away from London."
• "Have been looking for the present for my friend’s daughter and found the best deal."

Cons:

• "They do stock backpacks and other equipment-carrying items that are a little pricey for what they are."
• "Watch out, some of the items are very expensive (£15 for a sharpener?)"
• "Went to buy some things online, but for some bizarre reason they seem to believe that Paisley is in the highlands and islands, so want to charge me over £7 for delivery when really it should be free."
• "Easily the worst online shopping experience I've ever had."
• "The prices are not competitive nor should they be at this robust graphic supply store."
• "My gosh they are EXPENSIVE!!!!!"
• "PS: Expensive if you’re on a tight budget."