PMT Manchester Reviews Summary

Customer Service

Pros:

• "Staff are always great here they always contribute to a visit being a positive experience."
• "Staff are always friendly, very helpful, and super patient."
• "Was very professionally assisted by a new employee called Jay."
• "Visited the shop in Salford with my son, we were helped by Steve H, who was patient, knowledgeable and funny."
• "You have to ask for someone but they're more than willing to show you what they've got and happy for you to try it out without bothering you."
• "Been my main music shop for the past two years. Friendly and knowledgeable staff."
• "The staff are very knowledgeable and helpful and once we had been shown the kit my son was allowed to have a try with no sales pressure!!!"

Cons:

• "The customer service was very disappointing."
• "When you ask something (especially on a performance of a product, demos) you get the most sarcastic answer with a mocking tone."
• "Neither he was interested to find a guitar with the specs I was looking for. So I had to leave without any useful information provided by the constantly rushing away salesman."
• "Anyway after I 've been told that I was going to have a discount for a pupil on a kit, £40 discount, I was there with a pupil and his mum, no discount at all, it was just embarrassing."
• "Some of the staff are simply basic and disrespectful."
• "The staff weren't overly helpful on this occasion."
• "When visiting the shop the staff act like they are doing you a favour serving you."

Product Selection and Availability

Pros:

• "Excellent selection of professional grade music equipment."
• "Good selection of instruments. Hands down on quality and ease of choice."
• "Great music ‘warehouse’ and we got some good advice and support from a staff member in the acoustic guitar section."
• "There's a massive range of different brands of everything."
• "Best selection of guitars and instruments in the north west."
• "Huge selection of instruments and masses to choose from."
• "Massive range of guitars and musical instruments."

Cons:

• "Very limited selection of fender guitars."
• "Very limiter selection of Gibson guitars."
• "So when I went in for the mic stand there was only one I could buy and it was extremely expensive at 65 pounds!"
• "Kind of sucks that you can't try all the instruments at your hearts content."
• "Unfortunately there was only one staff member on the acoustic floor helping out."
• "Guitar walls are full of spaces."
• "PRS selection limited also."

Store Experience

Pros:

• "Always a pleasure and a delight going here."
• "Also has one of the best COVID-19 procedures I've ever seen in any shop, I always feel safe when I visit."
• "Great place, really helpful staff. You can try anything you want if you just ask."
• "Amazing place! Music enthusiasts paradise!"
• "The store is well stocked."
• "It's a huge store, with a great selection."
• "The range of instruments is second to none."

Cons:

• "But must say not particularly impressed with no customer toilets (which ended our visit early)."
• "The staff run around frantic, boxes everywhere."
• "Feels like there's only one or two guys genuinely looking to help, the rest are just chilling out on their weekend."
• "Shop is a bit of a mess and I presume it's just a mail order pick up place now."
• "Low quality service as they Had me waiting all day."
• "Virtually no prices on anything though."
• "No prices on anything, everything is in a random location."