Denbury Diesels Ltd Reviews Summary

Customer Service

Pros:

• "We are very happy campers! Great customer service from Denbury!"
• "The whole sales process was relaxed and non pressured, friendly staff also made sure my young family were looked after whilst I discussed the commercial aspects of the purchase."
• "Excellent team at Denbury Diesels, needed a replacement vehicle fast but also suitable for a wheelchair - signed sealed delivered in under 48 hrs."
• "I’m a dedicated customer at denbury for many years and I’m very happy to carry on forever."
• "Continue to use this garage after 4 years. Great customer service. Nothing is ever too much trouble, they go above and beyond to meet the needs of their customers."
• "The customer service was superb from start to finish, with the team answering all of our questions and providing clear explanations of the issue that was diagnosed and our options."
• "A fantastic service from Denbury’s and a personal thank you to Tracy & Rachael for making it such an enjoyable experience."

Cons:

• "If he hadn’t been so long would have gone to trading standards"
• "Beware this company sell damaged cars and does not declare it when the car goes back with leaks they drill holes in body and use filler to direct water because not competent to find issue."

Quality of Vehicle

Pros:

• "The vehicle i bought had been serviced impeccably well, with every minor issue sorted."
• "The van was extremely clean and is a joy to drive."
• "The vehicle was immaculately presented and I can happily recommend Denbury Diesels."
• "The car was presented to such a high standard it’s hard to believe it’s pre owned."
• "Just bought a used 4x4 Skoda Yeti. Delighted with the purchase and the friendly, expert professionalism at every step of the transaction."
• "Really pleased with my new van. 4 star review due to a couple of niggles which were promptly dealt with, by their staff."
• "I picked up the van a week later which was presented really well both aesthetically and mechanically."

Cons:

• "Took car for test drive and returned having identified a few niggly snags with the car."

Staff and Service

Pros:

• "I have been taking my car here for years. Paul and the team are so friendly. I trust their guidance when it comes to the work that needs doing and their prices are competitive, I would never go anywhere else."
• "Stuart was able to very quickly arrange a test drive and was honest, fair and very efficient in his communication throughout."
• "From my very first enquiry I was treated with courtesy by a very professional sales manager."
• "Charlie was a pleasure to deal with and would definitely sell to them again."
• "Denise Randell, Service Advisor, informed me there would be no charge."
• "Paul went above and beyond to help and keep us informed at each stage and clearly took great care working on our car."
• "Service team investigated and then sought technical advice to address problem as they had not come across this before. Identified problem and dealt with it."

Cons:

• "A few months later an Engine Management light came on and of all times in the run up to Xmas."