Address: 169 Pontygwindy Rd, Caerphilly, CF83 3HQ, United Kingdom
Phone: +442920885149
Rating: 4.3
based on 84 reviews.
Customer Service
Pros:
"It was fantastic service. Honest and fair with everything."
"I have bought a lovely car for my daughter from Luke. His service has been superb and his communication second to none."
"Welcoming and super-helpful from the get-go."
"OUTSTANDING CUSTOMER SERVICE!!!!!"
"Very friendly service, although when my hubby checked the car it didn't seem to have enough water in the rad."
"Such nice polite helpful people."
"The managers friendly helpfulness with the log book and signing the car over to us."
Cons:
"The seller did not show the imperfections of the car like a long dent on the car wing."
"Wouldn't honour the fuel that I had put in the car or any of my expenses."
"When we dropped the car off Luke seemed disinterested in the issue and told us that they would diagnose the problem and get it sorted."
"Lewy’s attitude while on the phone, he was very condescending and he made you feel like you was being a nuisance wanting an update."
"Luke was very Unhelpful and appeared offensive again on phone."
"No customer care, no response to emails, texts or phone calls from this company."
"Garage refused to help, changed company name to cooper car sales ltd, will not honour any cars bought from cooper car sales."
Vehicle Condition
Pros:
"Managed to get the car ready for me a day earlier as I wasn’t able to collect any other day, even gave it an MOT so I’m sorted for the year."
"I'm really happy with my focus I purchased and it was clean and tidy when I collected it from them."
"I LOVE my BMW 1 series. Top garage A***************** and more. Very highly recommended."
"Been looking for a particular car for over a year, everywhere else sold them for 8k+ I got it here for 6k with a clean mot and service history."
"The car is in mint condition, and I love it."
"The car was spotless inside and out when I collected it."
"The car was beautifully presented, very clean throughout with Service, new MOT and two new front tyres fitted."
Cons:
"Review for Renault Megane (13 plate): All in all I don't quite know where to start, upfront you feel like you're having a great car from a great dealer, until.... on the way home the engine light comes on and the car won't drive as it should, then the door lock stops working!"
"The vehicle was obviously not as described and no preparation had been carried out."
"both chassis legs were shockingly repaired and o/s sill was bent I took car to a local body shop and he said it wasn’t fit for the road."
"Missing bolts to plastic trim which is from a different model."
"I have taken my car for an MOT they have said it was impossible to pass 12 months ago on the MOT as the dpf has been cut out."
"Sold me a car with a dodgy gearbox, light flashing on dashboard."
"The car was extremely dirty. I even found some coins under the rear seats. The boot was full of dog hair. The car was too smelly."
After Sales Support
Pros:
"Since then, I've had an issue with the car but Luke was quick to respond, found the part online and reimbursed the fee."
"They located the fault and fitted a new water pump free of charge."
"Amazing service! Super helpful and patient and delivered right to my door!"
"The service I have received has been excellent."
"They’d replaced the battery, and 2 outside lights that had recently gone.... all for absolutely no charge."
"Where there were minor issues with the car post purchase, they were dealt with - the mechanics are so helpful and really know their stuff."
"Fantastic sales and after sales service guys!"
Cons:
"It's going to cost me over £2000 but in the process off going through trading standards and make them pay through cusumers rights act 2015."
"Ripped off, had a td4 broke down after a week."
"I'm gutted for him and would never buy a car from here again."
"The truck has an ad blue light now on the vehicle, they expect me to pop it in to them on Tuesday!, 300 miles each way! I have 6 month warranty and they won’t offer to have the fault sorted at any local garage to me."
"Bought a td6 range rover and within two weeks needed brake pads and sensors all round plus airbag light came on."
"Having spent £3,000 on repairs for the car.... new headgasket, water pump, timing belt, new cam shafts, coolant expansion tank, service as it was advised it hadn’t been done for a very long time."
"Friday his car broke down again. We had it towed to a local garage. Cam belt has snapped. Another £1500 for a new engine."
Integrity and Honesty
Pros:
"Luke wasn't pushy at all, very knowledgeable and easy to talk too."
"I can highly recommend Coopers car sales to anyone who is looking for good priced cars and a professional service."
"Wayne's expertise, professional and friendly approach helped us pick out the right car."
"I will recommend them to anyone and I am happy with their service."
"Luke was friendly and helpful over the phone and on site."
"Luke is a pleasure to work with. Sincere, honest and accommodating."
"Luke and the team were great during purchase and afterwards."
Cons:
"I don't appreciate people trying to wing their way through sales or misjudging customers knowledgebase, I appreciate honesty and integrity which wasn't evident here."
"Luke rolling his eyes, and getting offensive angry that it was me ringing again, making me feel awkward."
"Mis sold my £18k ford ranger."
"I don't appreciate people trying to wing their way through sales or misjudging customers knowledgebase, I appreciate honesty and integrity which wasn't evident here."
"Garage refused to help, changed company name to cooper car sales ltd, will not honour any cars bought from cooper car sales."
"The vehicle was advertised with full service history and being a good example. I was very disappointed with the viewing, the vehicle had major defects unlisted within the advert and the vehicle was poorly prepared."
"The car dealer comments the usual comment that they don't have my name in their purchase record."