Address: 33 Elmwood Ave, North Gosforth, Newcastle upon Tyne NE13 6PX, United Kingdom
Phone: +447971275780
Rating: 5.0
based on 182 reviews.
Responsiveness
Pros:
"Always responsive to messages and calls."
"They were there within an hour of calling."
"Jason responded to my enquiry within a couple hours and came out the same day."
"Very prompt, he was at our house in an hour since we contacted him."
"Arrived within 30 minutes of my call."
"Jason arrived 25 mins after we called him late at night."
"Jason has carried out a number of jobs on our apartment block and always responds quickly."
Cons:
"In my opinion this company is a con. Arrived late, didn’t solve the problem with our lock and still wanted paying, after we refused he got aggressive my wife felt very intimidated so paid so he left."
Professionalism
Pros:
"Very fast, efficient and professional service."
"Jason was highly professional. He followed social distancing rules at all times."
"Professional throughout and conscious of current health risks, wearing a mask and cleaning all the surfaces he had touched before leaving."
"The guy was very efficient, very pleasant and professional, went through everything with me so that I was happy with the work, I feel safer now, would definitely use this company again and recommend them without a doubt."
"Jason is a first class locksmith. Sorted the issue in 2 minutes."
"Professional, polite on time and very reasonably priced."
"He was professional, efficient and followed the current government rules."
Cons:
"Be exceedingly careful if asking for an emergency call out – a quote of £180 turned into the presentation of an invoice at 1am for £580."
Value
Pros:
"Price was fair and reasonable."
"The service was quick, friendly and reasonably priced."
"Very reasonably priced too."
"Great value for money."
"His charges were very reasonable."
"He also charged less than half the price he quoted."
"Charged a fair price."
Cons:
"Even if we had been told the full story clearly this is a crazy cost that caught us unawareness to the lateness and vulnerable position we were in. Avoid."
Reliability
Pros:
"A highly recommended, honest, tradesperson without a doubt."
"Absolutely reliable and trustworthy!"
"He's a genuine guy who won't rip you off and a real professional."
"Jason is always helpful and honest."
"Jason is a very friendly, honest and reliable person."
"Very friendly service and was happy to answer my questions."
"It is refreshing to meet a tradesman who is very customer focused and strives to ensure complete satisfaction."
Cons:
"In my opinion this company is a con. Arrived late, didn’t solve the problem with our lock and still wanted paying, after we refused he got aggressive my wife felt very intimidated so paid so he left."
Customer Service
Pros:
"Jason cleaned down the handle, door and keys once he had finished and took the old locks away, leaving no mess."
"He was very friendly."
"Very friendly, polite, and efficient."
"Friendly and trustworthy with very good customer service."
"Really friendly and really great service."
"Very friendly and put my mother at ease."
"Would recommend Abracadabra A1 Locksmiths to anybody in the local area in a heart beat."
Cons:
"In my opinion this company is a con. Arrived late, didn’t solve the problem with our lock and still wanted paying, after we refused he got aggressive my wife felt very intimidated so paid so he left."