Monks Haven Reviews Summary

Food Quality

Pros:

• "Fabulous little cafe with fantastic food."
• "Great food, good sized portions and very reasonably priced."
• "Beautiful fish and chips."
• "Perfect. We ordered the traditional breakfast and was not disappointed."
• "Delicious food with a wide variety of options, prepared by professionals."
• "The food was delicious, generously portioned & presented beautifully."
• "Had the Fish and Chips and the Fish was honestly the best I've tasted in Whitby and it was cooked to perfection."

Cons:

• "The fried egg... had been way over cooked so that the yolk was hard."
• "Ordered kippers, smelt and tasted raw. Food absolutely terrible."
• "Food nothing to shout from the roof tops about but fills a hole if you're hungry."
• "Toast Cold, The Sausage wasn't a Sausage. It was more like a bread stick."
• "Well what change, called in at the weekend for fish and chips, under cook fish but burnt batter."
• "Looked good from the kerbside...Ordered fish and chips, that would have benefited from standing to drain the oil they were cooked in before serving...Sadly we were not happy avoid if you want value for money..."
• "The chips were ok(ish) but the fish was tasteless no matter how much salt and vinegar was put on plus it was swimming in oil underneath."

Staff and Service

Pros:

• "Very dog friendly, great staff."
• "Friendly staff, great value for money and food was top notch."
• "Very impressed with very friendly staff."
• "Absolutely lovely little spot! Excellent home made food, very dog friendly (much appreciated complimentary sausage!) and wonderful staff."
• "Staff very helpful and appeared to appreciate the custom."
• "Staff were very efficient and friendly."
• "Really friendly staff, good choice of lovely food at sensible prices."

Cons:

• "Woman gave us filthy looks, will not return!"
• "Disgusted, we dared to move a few chairs so we could sit together and were told we should move to a tiny little table with no room."
• "Service wasn't great, we waited at the door to be seated as per notice and just as I started to ask for a table for two I was abruptly interrupted..."
• "We were show to our seat, wasn't offered a highchair or asked if we require one."
• "The younger staff were - let's just say 'young' and in need of a little more training & guidance in the finer points of customer satisfaction."
• "Went for breakfast and have to say cannot believe how rude the lady was I think she was the owners wife."
• "The owner on the other hand was an outright embarrassment to the establishment."

Atmosphere and Cleanliness

Pros:

• "A pleasant atmosphere goes a long way."
• "A must visit if you are in Whitby."
• "Excellent standard of hygiene maintained."
• "Everything about it was lovely. Clean, quick, friendly service."
• "Lovely friendly staff. Made to feel extremely welcome."
• "Spotlessly clean with a comfortable, relaxed atmosphere."
• "Clean and tidy and tastefully decorated we couldn't have wished for a nicer eating experience."

Cons:

• "Something smells fishy about this cafe, and it isn't the seafood sarnys!"
• "Knocked a star off because most of their deserts were unavailable and they allow dogs into the shop to run around which i find unhygienic and uncomfortable due to allergies."
• "This was always our goto place... however went in last week and never visited again for the rest of that week after having to listen to a ear splitting dog yapping constantly..."
• "Young girls waitresses just stood about giggling and talking."
• "It was clear to see others, like ourselves, that don't usually carry cash felt publicly shamed and embarrassed."
• "For 2 days in a row... this cafe turned not only us away but other people who had been queuing sometime in the rain to go in!"
• "Disgraceful!!! If I could give a 0 star I would... Absolutely shameful!!!!!!!!!"