D.G.Heath Timber Products Ltd Reviews Summary

Customer Service

Pros:

• "I received a response to my review almost immediately, apologising for the issues and a kind offer to replace anything I was unhappy with."
• "Really friendly and couldn't be more helpful. Everyone I've talked to say what a good place to buy flooring."
• "The sales staff, delivery drivers are all friendly and helpful."
• "Friendly, informative telephone staff and fantastic professional delivery driver."
• "Phil in particular was very helpful with care and advice."
• "Can't recommend D G Heath enough. From the boys at the counter, to the boys delivering."
• "The guy who processed my order went above and beyond to get me the door I wanted delivered within 4 working days and in time for the fitting."

Cons:

• "Ordered online and was asked when I'd like the stuff delivered, I put down Saturday and heard nothing off them until Monday saying the stuff will be delivered Tuesday. Very poor service ordering online."
• "Due to current restrictions everywhere, the hardest part was getting through on the phone."
• "Waited 20 minutes to be seen by someone to make a large order for cladding and, despite a number of staff members seeing us waiting at the door nobody approached us to ask if they could help. Poor service lost a couple of grand in orders!"
• "Really disappointed with the service received travelled a fair distance to get some prices but staff couldn't even be bothered."
• "Not impressed at all by counter staff who ignored me whilst chatting to his mate about his holiday in Majorca!"
• "Said they explained everything to me NO they did not won't be recommending them or buying anything from there again 😡"
• "What a shambles ordered doors two weeks ago had to send my carpenter away for two days which I had to pay him for & he ended up going to get them so he could do the work not amused."

Product Quality

Pros:

• "Ordered some fencing and sundries. These were of the highest standard."
• "Slabs arrived well packed, not one single slab broken."
• "I can thoroughly endorse their timber products and prices though."
• "The showroom has a large selection of quality internal wooden flooring and doors."
• "The best prices we could find for the wood we needed for the fence, porcelain tiles for the patio and artificial grass."
• "I need top quality wood for my furniture commissions and I’ve found Heaths products to be of a consistently high standard and represent good value for money."
• "The posts and fencing panels we ordered are of great quality and we're really excited to start our project."

Cons:

• "However what has left a bit of a sour taste is that when I went to treat my decking they recommended the 'Ronseal Ultimate Protection Decking Oil' as the best on the market and I bought two 5l tins which cost me well over £104... feeling slightly ripped off on this price."
• "Was expecting green gravel board for the fence, not the gate in the picture, they recon it's going to dry out but looks absolutely awful compared to the rest of the place."
• "Construction of the panels is not great either, long staples going through slats which are already rusted."
• "Panels are joined together for transport with thin splices of timber using inch long rusty staples."
• "The quality of the heavy duty lattice trellis panels I received are really quite poor."
• "Sadly one of them had a small chip out of it and though it was just a small problem."
• "Could not actually look at deck boards though, only those in display area!"

Delivery Service

Pros:

• "Delivery was quick and arrived when it was supposed to without issue."
• "Deliveries are always on time and again, the staff do their best to accommodate if you need your stuff delivered within a certain timeframe."
• "The delivery was quick and the driver was patient and helpful."
• "Delivery was spot on and there was no issue returning unused slabs."
• "Delivery is always spot on."
• "Not only did they manage to arrange delivery on short notice, it came out the same day, and the delivery driver even helped offload."
• "Very quick delivery by friendly and helpful delivery man."

Cons:

• "The Covid Pandemic and Brexit both served to intervene and delay the order."
• "Too complicated to explain the complete background but a delivery problem, which could have caused me very severe difficulties, was treated with upmost sympathy and the help I received to solve this was phenomenal; 'absolutely phenomenal' at a significant time cost to them."

Pricing

Pros:

• "Prices are great!"
• "They still managed to beat all the local builders merchants without me even needing to haggle."
• "Very competitive prices and good quality."
• "Cheapest fence panels I could find in the shops or online."
• "Pricing is super competitive and cheaper than rivals."
• "Top quality timber / flooring at very competitive prices."
• "Material quality is outstanding along with the prices."

Cons:

• "However what has left a bit of a sour taste is that when I went to treat my decking they recommended the 'Ronseal Ultimate Protection Decking Oil' as the best on the market and I bought two 5l tins which cost me well over £104... feeling slightly ripped off on this price."