Thomas Connolly Reviews Summary

Customer Service

Pros:

• "She was very approachable and helpful throughout the whole renting process."
• "Pleasant, quick communication made the whole process of getting new home easy for us."
• "Without him we wouldn't have found the flat we are happy in now."
• "From the moment she showed us the property, she went above and beyond to assist us throughout the entire rental process."
• "Oliwia was great and made the property search so easy."
• "Charlie was fantastic in helping me, my partner and my bunnies find the perfect new flat for us."
• "Chris Richards has been fantastic. Really friendly, competent and helpful."
• "Harry and his colleague Ciaran were both very helpful with all the viewings that we requested."

Cons:

• "Over the last year or two I have found the property management side of things in this place have really slipped!"
• "Unfortunately I cannot recommend Thomas Connolly from a tenant's perspective."
• "Absolutely disgusting We couldn't use the shower for a month, and they didn't apologize or deduct the rent."
• "Once you sign the paper, you basically lose any kind of service/information."
• "Terrible agency, very unprofessional people. Stay away from them."
• "Worst experience. I will be back with a full review after I am gonna deal with their hidden fees(probably in court)."
• "Had a minor dispute regarding some work that had been done in my flat, when speaking to the manager, I found him to be extremely rude and borderline threatening."
• "Be warned for the ridiculously hidden fees."

Efficiency and Process

Pros:

• "The whole process took a lot shorter than I experienced previously, which saved me lots of time."
• "Oliwia Grunwald recently let two properties for me in September and even negotiated a higher rent than I expected!"
• "His customer care was first rate, with out of hours communications, to get all matters in place and concluded within a very tight time frame."
• "The process was made very painless, with the quick referencing, and electronic signatures as well."
• "Thank you for your time, patience to explain me all the staffs, and I think will be a wonderful time."
• "Absolutely faultless service. From the initial viewing, to moving in six weeks later was a simple and trouble free process."
• "I am absolutely amazed with how quick and smooth the process was to rent a new home with Thomas Connolly!"
• "Finding a house in UK is so difficulty, esp when agents do not respond. Finally i found a property through Thomas Connolly, They respond very quickly."

Cons:

• "Checking us in was a slow process that didn't need to be, from day 1 of moving in we had issues with them on all levels of communication."
• "Checking out was a joke, on our final visit they all said the house was left in brilliant shape yet they will charge you for things that you were told were in great condition."
• "Issues with tap and radiator took over a month to fix."
• "When we asked for another fob, they spat out bunch of excuses and told us to wait. That was 3 weeks ago."

Property Management and Maintenance

Pros:

• "Fantastic service! I would highly recommend! Thank you."
• "Great service from Thomas Connelly. The staff are incredibly friendly and professional."
• "I am grateful to Thomas Connolly for helping me find a decent accommodational. The staff were very friendly, responsive and supportive."
• "I have found working with Thomas Connolly to be one of the better experiences I’ve had dealing with agents."

Cons:

• "*Any tenant avoid this agency** Absolutely disgusting* We couldn't use the shower for a month, and they didn't apologize or deduct the rent."
• "I have nothing but positive things to say about Thomas Connolly, especially about Chris and his team. They have been extremely professional, knowledgeable, and speedy in getting me a tenant."
• "I have several properties that is managed by Thomas Connolly I am a bit of a control freak and like to be very involved with what is going on Carla deals with this very well She is always polite, friendly, competent in her vast knowledge with maintenance and above all tolerant."
• "I’ve had a great experience with Thomas Connolly so far. The estate agents are very knowledgeable and helpful. I was looking for a flat urgently and they even informed me about one that have just been available and were yet to be on the market."