"The customer service we received from Sam Hicks during the sale was superb."
"Our salesman Jason was very friendly and made the experience very enjoyable."
"Alex was very knowledgeable and honest in answering all my questions and never put on any pressure during the whole process."
"Such a superb salesman merits a 5 star rating and we would all recommend him and Hendy without reservation."
"Our salesman, Zac, was superb and even looked online at other branches for us."
"Dealt with Owen and he was great with looking after us throughout the purchase."
Cons:
"Be careful when buying from them, hidden faults could be concealed from you."
"I have not had calls returned despite promises made by staff members, and have been ignored despite 4 requests for the manager to contact me."
"Hendy's would not reply to any emails or phone calls whilst we were stuck without a car and it jamming up the Mercedes carpark."
"Communication from the company is shocking, in 4 weeks they delayed contacting us on different occasions."
"Awful from all management at this store! Follow your policies and guidance that you advertise!!!!!"
"Communication has been terrible can’t get hold of anybody to sort this out even though I’ve called multiple times."
"Absolutely terrible service from the car service department!"
Car Purchase Experience
Pros:
"I would highly recommend both Owen and Hendy, thank you for a pain free sale and most of all for making me feel valued as a customer."
"I would definitely recommend Hendy' s to friends."
"Brilliant team there and would definitely recommend."
"They went above and beyond what any other car dealers had done before."
"A pleasant experience from start to finish."
"We travelled over 100 miles for our Golf after some email negotiations with Jason. Deposit paid by telephone. The transaction from start to finish was a pleasure, no pressure and friendly."
"The whole experience from start to finish with Sam Hicks was stress free and we even had a laugh along the way."
Cons:
"This has now led to more money leaving my bank and now I’m facing the hassle to get this settled 6/7 weeks after I cancelled the initial car WITHIN 24 hours."
"The item inside the gearbox was not covered by the RAC warranty supplied with the car by Hendy's."
"They do not provide after sales service and repair on Saturday and Sunday, which is not ideal for everyone."
"Would never deal with them again!"
"Will never ever buy a car from them again!"
"We will never return and advise everyone to steer well clear."
"Absolutely horrific service, wouldn’t even consider using these again."
Staff and Salespeople
Pros:
"This was the first time we dealt with Owen. He was an absolute delight to deal with."
"I found Jo really friendly, helpful and not pushy which is important to me."
"Fabulous customer service without being pushy, thank you so much."
"Georgia was excellent at the hand over stage."
"GREAT customer service from Alex and the rest team at Hendy Exeter."
"Service was exceptional."
"Our salesman Steve was superb, really patient and knowledgeable."
Cons:
"I wouldn’t have been too bothered about it, but after calling the store manager I was told there’s nothing they can do about it, no apologies no nothing."
"The sheer hassle, ignorance and outright audacity this garage showed is the reason I’ve left a review."
"Do not use unless you want them to hold on to your deposit for 4 weeks."
"The courtesy car was empty of fuel too which I had to fill at my own expense! All for issues that should have been fixed at 90 point check, it does make we worry if anything else was missed!"
"Took my deposit and marked the car as sold on the website, I was then contacted and test drive arranged. The nice man phoned to tell me they had sold the car to someone else."
"Not willing to reimbursed or any goodwill gesture after being loyal customers and buying 4 cars previously from them, won't be going back."
"I put a deposit down on a car which ultimately kept going wrong."