Marks and Spencer Reviews Summary

Store Environment

Pros:

• "Lovely bright clean store. Beautiful clothing range lots of cool, clean linen ranges."
• "Big store, very bright, wise selection on offer."
• "M & S Culverhouse. Large, spacious and typical Marksies. Shares large site with a Tesco extra and both carry extensive ranges."
• "This store is very large selling clothing, homeware and food."
• "The biggest M&S I've ever seen! Sells everything."
• "The store is always clean and tidy."
• "Beautiful store."

Cons:

• "Disappointed, lots of open space where clothes once stood on rails."
• "Nearly empty apart from the queues into the food hall where it was unpleasant."
• "Not impressed with their ladies clothing at all. Really feel the styles are out of step with the M&S demographic."
• "Clothes very lacklustre, bit frumpy."
• "With so much in the way of goods on the shop floor not easy to negotiate your way around."
• "This store is so big we couldn't find what we were looking for."
• "Span right out by the layout, unbelievably confusing."

Customer Service

Pros:

• "It’s great to be served by someone so polite and obliging."
• "I find staff very helpful at Culverhouse cross branch - always full of ideas, well stocked, clean."
• "Staff are helpful and informative."
• "Staff are friendly, informative and helpful."
• "All the other staff were friendly and efficient but he went the extra mile for me."
• "Staff really polite and helpful."
• "The staff are very friendly here."

Cons:

• "Not one single member of staff available to assist with the purchase so had no choice but to leave and go elsewhere."
• "Terrible service. Worker standing, daydreaming by the self checkout, standing where you're you're to queue, then scoffed when I asked if he was in the queue!!"
• "Young lady on the till very rude in her manner, no decent customer service from this person whatsoever."
• "The staff we dealt with in Food Hall however were appalling. No interpersonal skills, abrupt and rude."
• "Really poor customer service today in the changing rooms from Angela."
• "Very disappointed with the staff at this branch."
• "The staff seem to have lost the will to live."

Food and Cafe

Pros:

• "M&S really does sell the best food."
• "Love this store. Especially the food hall."
• "The meats and fish options are good."
• "Cafe was busy as expected at lunch time but good food."
• "Good parking, nice cafe, good offers on food."
• "So many lovely meal ideas, drinks, in-store bakery and fresh produce... all high quality and unlike the standard supermarket food."
• "The food always goes down a treat."

Cons:

• "The food was appalling."
• "The cafe has gone downhill. Coffee is lukewarm with no way of getting it hot since the new machine was put in."
• "The cafe is always crowded and expensive and the quality has deteriorated over the past year."
• "The cafe cooks are unqualified as the portions and presentation are not fit for customers."
• "Very disappointed with the Cafe. Very messy floors, food waste all over the place."
• "The cafe was messy and tables weren't cleaned."
• "Food was awful poached eggs were more like soft boiled eggs and cold as was the bacon and rosti, sausages were warm."

Accessibility and Convenience

Pros:

• "Disabled access from both car parks with everything except home wear on the ground floor."
• "Another plus was the fact that virtually everybody were wearing masks."
• "Very convenient and good parking space."
• "Friendly & helpful staff who always ensured social distancing was being complied with while not seeming pushy or unwelcoming."
• "A great place to shop and browse comfortable cafe great choice of clothing and food produce plenty of parking wheelchair accessible if required the staff are just brilliant best of all banking during store hours."

Cons:

• "Not easy to see way in as conflicting signs on doors due to update in Covid-19 rules. Once in lovely wide aisles & floor markings."
• "Pushing a wheelchair with a disabled trolley is a nightmare!"
• "HAZZARD waiting to happen, on path entering Culverhouse Cross food hall entrance!!!!!"
• "The toilets, however, were disgusting - the stench!!"
• "It is no problem for me, but is right that certain items that are available on line but not available at the store."
• "When I tried to return the jacket to the M&S Outlet in the Pines Bridgend they wouldn't take it."
• "Went to get trousers short leg for my wife but MandS have decided you have to be at least 5ft 6inch to be considered short so they have made all their trousers longer."