Mortimers Estate Agents Blackburn Reviews Summary

Professionalism and Expertise

Pros:

• "Veda is highly professional, friendly, hard-working."
• "From the start, you have provided exceptional knowledge and advice."
• "A trusted estate agent. They were helpful and friendly."
• "Always on hand and essentially got the job done."
• "Sarah and George from the Blackburn office have dealt with the recent re-let and changeover of tenancy and and were excellent."

Cons:

• "Couple of minor niggles when branch busy on phone calls goes through to a branch support office which resulted in occasional delay."

Communication and Responsiveness

Pros:

• "Veda is highly knowledgeable, provided regular updates, and responded promptly to our questions."
• "I couldn't speak highly enough of my house-selling experience."
• "Shout out to Veda who dealt with the sale, she was very efficient so friendly and kept me up to date at all times."
• "Kaitlin's backup by making sure the buyer side and ours were communicating was a great help."
• "Even upon completion there were no delays at all in handing the keys over within the hour, even less."

Cons:

• "It would have helpful to have more communication as to how the sale was progressing..we had weeks with no communication."
• "Contacted office 3 times after I made an offer to speak to the person dealing with it. Nobody bothered calling me for an update."

Customer Satisfaction and Experience

Pros:

• "Having experienced some of the other local agents I would most definitely recommend Mortimers."
• "I would have no hesitation in using Mortimers Blackburn branch again."
• "The entire team were always smiling and happy and attentive to everything we needed or requested."
• "Mortimer's are the pinnacle of property exchanges."
• "Me and my partner purchased a property through Mortimers, we completed last week."

Cons:

• "Had a few dealings with this estate agency as a buyer, each time it was an awful experience."
• "I am an investor who purchases many properties in the local area. This is the only company I avoid at all costs."
• "Very poor service, made me go through through a whole application process to be told at the end they couldn’t accept my application."

Property Marketing and Sales Process

Pros:

• "Sale achieved at the higher end of the price range expected. Plenty of interest generated in the sale of the property."
• "The photos and details are one part of selling but keeping the process moving all the way to completion was an equally important part of what Mortimers did for us."
• "I would recommend Mortimers Blackburn to anyone looking to sell their property."
• "Mortimer's provided a dedicated agent to make sure both parties of the sale were focused and prompt in the handling of the legal side of the purchase."

Cons:

• "Plus an over eagerness to put a sold on the board prior to fully investigating the buyer."
• "When offers in the region off actually means not willing to negotiate at all and all too happy to drag out the negotiation process."