NHS GP Hazeldene Medical Centre Reviews Summary

Reception and Staff Attitude

Pros:

• "Their GP’s, Pharmacists and support staff are unfailingly polite, kind and diligent."
• "Service was very good, and the staff kind and responsive."

Cons:

• "The receptionist is shockingly rude, interrupting me on a call."
• "Almost impossible to contact and when you get connected, most of the time staff is so rude in talking to you."
• "Awful practice at Hazeldene. Impossible to get in touch with a doctor with the incompetent and illiterate individuals at reception."

Appointment Scheduling

Pros:

• "I’ve never waited longer than 24 hrs for a consultation after getting in touch."
• "I have found no problem getting appointments and very helpful front office personnel."

Cons:

• "I struggle to request and manage to get an appointment."
• "WAITING AGES FOR SICK NOTE AFTER 20 HOURS OF PHONE QUEUE."
• "To get an appointment with the oh my God, you need nerve."

Prescription Handling

Pros:

• "They will always ensure you are seen personally if your situation warrants it."

Cons:

• "Each time I order my repeated prescription I have to chase it up."
• "I did the online consultation for a repeat prescribing, telephone appointment with a pharmacist... But then I receive no information about the prescription nor is it on the NHS app."

Communication and Responsiveness

Pros:

• "Their eConsult service is both user friendly and very efficient."
• "Very helpful, and in minutes gave me the advice I needed."

Cons:

• "The call is not a video call."
• "Their phone line is so bad you can't hear anything they're saying."
• "When I need quick advises because feeling really sick, I have to fill a form first, tried to call them to speak to a doctor but no, I cannot do that, I must fill a form and wait at least 4 days until a doctor can call me!"

Medical Competence and Referrals

Pros:

• "They refer you based on your condition to the most appropriate practitioner for you."

Cons:

• "Once I came to them with a brain injury... They made me an appointment with a pharmacist."

Access to Services

Pros:

• "Based upon my experiences with 5 previous surgeries these people are streets ahead."

Cons:

• "Not a surgery for the Elderly, Disabled or vulnerable and infirm."

General Experience and Satisfaction

Pros:

• "Based upon my experiences with 5 previous surgeries these people are streets ahead."

Cons:

• "Worst surgery ever."

Customer Service

Pros:

• "A special thanks to Dr Bhavini Patel... Nurses, receptionists and other doctors are helpful too."

Cons:

• "Staff never answer the phones, rude and never get back to you."
• "The boy at reception is the most patronising person I’ve ever spoken too!"

Professionalism of Medical Staff

Pros:

• "The clinicians are also professional and courteous which makes patients feel good."

Cons:

• "Jahan Mahmoodi is patronising and doesn’t even bother seeing patients."

Follow-up and Responsiveness

Pros:

• "This surgery is very well managed and welcoming."

Cons:

• "Terrible service... I got told to ring up for the results... I ring up and they say 'we don't give results over the phone'."

Technology and Online Systems

Pros:

• "Their eConsult service is both user friendly and very efficient."

Cons:

• "So many technical issues... half the time systems are down."

Overall Trust and Confidence in Practice

Pros:

• "Most staff are great and I trust the surgery."

Cons:

• "The lack of consistency is frustrating and doesn’t build trust."