MHP - Alma Healthcare Centre Reviews Summary

Appointment Booking

Pros:

• "This rating is based on Dr Silhi alone - she is genuinely a breath of fresh air and I've never felt so at ease at a medical appointment."
• "My nurse Louise is fantastic, very helpful and efficient with my injury."
• "My experience with the healthcare centre has been great. The telephone booking for a nurse appointment was easy and swift."

Cons:

• "I’ve been a patient with this GP for 30+ years...I’ve not been able to get appointments or any help at all."
• "Might actually be the worst medical centre in the country...you have to ring up at 8am to book an appointment, and be prepared to wait then, I waited 50 mins on call."
• "The receptionist couldn't be any less helpful...I was in the queue at 8 am for 30 minutes to make an appointment for my daughter."
• "If you want to book a appointment they will give a appointment in 2 months time. Nearly waited for 1hr to they answer the phone."

Staff Behavior

Pros:

• "Read some of the reviews here not my experience at all. Staff responsive I find reception staff professional and diligent."
• "I can't thank Julie Upton, the receptionist and the nurse who very kindly went the extra mile to get me a blood test slot almost while I waited."
• "When I was searching for a gp practice for my baby I came across Alma Healthcare surgery...nurse Louise did an amazing job."

Cons:

• "And don’t get me started on the useless GPs.. We had our fertility referral cancelled as the GP hadn’t submitted the mandatory information."
• "Gloria Okafor Is a liar and a lazy “dr”...the manager Antonica seems to not care about the incompetent staff she has in this practice."
• "It is so sad to see ones local doctors surgery turned into an establishment where the patient is made all too painfully aware that it is there for the convenience of the staff."
• "Unprofessional, arrogant and with long waiting list...I was forgotten in the waiting room until I was told I could not be visited anymore."

Facility and Administration

Pros:

• "But after that, it was easy to get to being so close to Ponder’s End station, the reception team seemed friendly."

Cons:

• "The stress that they have put me under is unreal...I was hit with Red tape, asked for a sick note over the phone got told yes it would be ready and when I arrived at the Surgery got told they needed the request in writing."
• "This review is based on my recent experience with the NHS dermatology department, and I must express my extreme dissatisfaction with the way I was treated and disregarded by the staff."
• "Ever since the move it has gone drastically down hill. Particularly the last 7 months has been awful. Reception makeup rules as they go along and make mistakes."
• "Shocking service reported to family practitioners association rude, unhelpful and as for the internet thing no wonder people are dying or not getting service they need what happened to the lovely doctors snd surgery we had !!"