MHP - Freezywater Primary Care Centre Reviews Summary

Appointment System

Pros:

• "Good service, online booking, onsite parking."
• "I have to say all the staff at freezywater have been exceptional with regards to all my medical needs during the COVID pandemic I cannot praise them enough for all their professionalism and care."
• "The doctors and nurses are very friendly and welcoming."

Cons:

• "You need to ring as soon as they open and when you do, your already in a que of about 20 people."
• "You cannot book appointments in advance at this surgery - in order to see a 'doctor' you must prepare to enter the 'death queue' on the telephone at 8am."
• "It is a sheer nightmare to get through their phone any day of the week and often you cannot even connect to the line because it is so busy."
• "To get an appointment is EXTREMELY difficult."
• "No appointments available ever. I can't see a human for 3 years now."
• "They apparently have no appointments and can't offer any in the future, you have to call every day at 8am."
• "The booking system in place is absolutely rubbish; you have to call 8am for an appointment on the same day."

Staff Attitude

Pros:

• "Would like to say a very big thank you to a great caring young nurse Saeeda for her good work and professional manner."
• "Elis Ozkan the receptionist is a breath of fresh air, she is efficient, polite and helpful which makes a lovely change."
• "I have always had amazing experience at this surgery, the staff are very friendly and helpful, I highly recommend them."
• "Nurse Saeeda Ashraf, who really brightens up day, she genuinely cares about her patients."
• "Dr Tathe Sadhu and Nurse Carol Bowtell are amazing, and made me feel very comfortable during a small procedure I had."
• "Once you get past reception the actual doctors and nurses are lovely."

Cons:

• "Very rude receptionist called Jackie, who has long grey hair."
• "The doctors are also very rude and need to know their Duty of Care!"
• "The receptionist are so rude and unhelpful."
• "The people behind reception are extremely rude, clearly do not like their jobs and can’t even do it right."
• "Receptionists are rude and arrogant, also act as triage before you can book an appointment."
• "However, receptionist, management, nurses are very rude, lazy, never say sorry or thank you but always give wrong information, false promises and loose paperwork."
• "Receptionist staff are just plain RUDE!"

Communication & Responsiveness

Pros:

• "We finally got seen to at 1:30pm, the Doctor was lovely and the appointment took 5mins."

Cons:

• "I called on Monday night at 5.35 was on hold for 40mintues someone picked the call up and put the phone down I called again and at 6 15 on hold till 6.25 so one answered and told me to call back on Tuesday."
• "Their signal drops nearly everytime and no one calls back when the call is cut short."
• "I had an appointment for a telephone consultation which was booked by the doctor himself for today 2pm now this was important still no phone call or any updated details in patient app think it’s totally wrong."
• "Appalling service. Had a call scheduled yesterday to which no one phoned."
• "Scheduled a call with me @12:15pm. It is currently 14:04 at the time of writing this review and still have received nothing."
• "They say someone will call back, no one ever calls back and then when you query it, they deny all knowledge of the call."
• "You have to wait for hours to get through to maybe, if you're lucky, get an appointment."