Park & Bailey Estate Agents - Coulsdon Reviews Summary

Communication

Pros:

• "I really appreciated the support and great communication."
• "Sue kept us updated promptly during the process of completing and exchanging contracts and we never felt like we were out of the loop or left waiting without information."
• "Her constant communication throughout the chain kept things going when there were bumps in the road on the way to a successful conclusion."
• "Communication was fantastic and all of the agents we dealt with were extremely personable."
• "Thank you so much to the team, particularly Rebecca, Sue & Melissa who were very prompt throughout the process."
• "We were kept up to date with progress at each stage and everyone worked hard to get us to completion."
• "The communication on offers and progress between all parties has been excellent."

Cons:

• "Unfortunately the house move took over a year to complete due to my incompetent solicitors."

Professionalism

Pros:

• "Park and Bailey know the local market intimately and offer invaluable advice at all stages."
• "They were extremely helpful throughout the whole process, guiding us through each step."
• "Team is professional, knowledgeable and helpful."
• "Everybody I dealt with at every stage of the process was courteous, efficient and pro-active."
• "Professional with a personal touch that reassured as that we were truly valued as clients."
• "Chris & the team were highly efficient and professional in all aspects of the process."
• "The thoroughly professional approach from start to finish demonstrated by the whole team has proved to be faultless."

Cons:

• "Our only complaint is that they recommended Cook Taylor Woodhouse for conveyancing who were terrible."

Customer Service

Pros:

• "We cannot recommend Park and Bailey Estate agents enough. Thank you all very much!."
• "The unwavering dedication to client satisfaction, epitomised through the services of Sue, Melissa, and Becca."
• "Park & Bailey were a breath of fresh air in this current climate where generally estate agents feel there is no need to offer a decent customer service, the houses are clearly selling themselves."
• "They completely took the stress out of purchasing our home and dealt with any issues head on and in a timely manner."
• "We felt as potential buyers, they have always remained consistently polite and professional, in particular, Rebecca."
• "The team are always available on the phone and will always contact you back…unlike some Estate Agents."
• "They were outstanding, professional and reliable."

Cons:

• "The house move was a bit of a nightmare but this was no fault of Park and Bailey."