Address: East Retail Park, 28, 28 Docks Way, Newport NP20 2NN, United Kingdom
Phone: +441633265099
Rating: 3.4
based on 176 reviews.
Food Quality
Pros:
"Exactly what you can expect from a kfc in terms of food, consistent and tasty."
"Served quickly enough and the Food was delicious, fresh and hot."
"Although we all know what to expect from what's termed as fast food joints. I have to admit this was pretty good and the food stood out as one if the best, crispy."
"The food seems to be prepared to a higher quality and the chicken always seems crispier from this place."
"Best please to have your chicken :) from all KFC I visited this is my favourite spot... there chicken always crispy, not soggy (with oil)."
"Visited KFC earlier today, asked for a mini chicken fillet, without pepper mayo, but with plain mayo... So, quality of food was great."
"Personally I think KFC is the second best fast food retailer In the UK. Always delicious chicken!"
Cons:
"Inthe last year or so kfc has gone down hill. The prices increase overtime which is expected but the quality of chicken has decreased at the same time. Cheap chicken full of gristle."
"It was the worst kfc experience I had the staff where ok but the new chips you use were over cooked and looked and tasted like burnt cheap oven chips."
"Absolutely appalling. The main issue was the food... totally disgusting, inedible and went in the bin."
"The food is average, although on one of my last visits they served me up a chicken burger that really wasn't fit for my dogs."
"The chicken was tasteless and bland, the corn tasted old and wasn't wrapped properly which is just poor for a brand of KFC's size."
"Food was old and very dark where it been in heaters for ages or overcooked the popcorn was rock hard and wasn’t great to be honest."
"Chicken in the wrap was flat and dry, tons of barbecue sauce next to no slaw."
Service
Pros:
"One of the biggest KFC's I have been to! Ordering was extremely simple and hassle free experience thanks to the giant self server ordering touch screens."
"Went through the drive through; our order was done super quickly, the girl that served us was friendly and helpful. Our order was all correct, hot, and delicious."
"The lady who served us at the window was lovely and very apologetic on the return of the first drink."
"Busy drive through and a few customers inside, looked like they were short staffed although the few they had were kind and courteous."
"Pleasant staffs, always welcoming."
Cons:
"I've ordered my food 10 minutes ago still waiting for my food the poor service in here is ridiculous you shouldn't have to wait over 10 minutes in a fast food restaurant."
"For the second time in a row the guy who was taking our order at the drive thru was very rude and rushing us to our order."
"The drive through is shambolic, the staff are not interested and actually rude."
"Terrible service, the short blonde lady who takes the order and payments has some serious attitude problem and extremely rude."
"After waiting 10 mins to be served the staff members are rude, taking 3 of them for one order whilst joking and chatting with each other."
"The staff are so rude as if they are doing u a favour by serving u."
"Staff were rude, not one clean table to sit at, had to ask a member of staff to clean the table the reply I got was 'I'm on my break now so she will have to do it' pointing at another member of staff."
Cleanliness
Pros:
"Served quickly enough and the Food was delicious, fresh and hot. Tables were clean enough."
"Good place to dine in with family and kids."
"The food was hot and tasty. Clean and pleasant atmosphere, even though it was raining outside, the place was clean."
"Your basic retail park KFC. Clean with no frills."
Cons:
"Dirty tables..staff allowed my wife to use cleaning equipment though."
"On arrival all the tables weren't cleaned had to ask someone to clean our table, floors were all sticky and greasy could have done with a mop over."
"Worst Food in a long long time waited a good 40 minutes in a dirty restaurant."
"The restaurant eating area is always filthy there are food everywhere on the floor. The tables are not clean."
"Everywhere you could see was filthy, toilet floor full of urine, tables not being cleaned and floor was full of food."
"Floor and tables were full of bits of food!"
"Just had lunch what a nightmare just taken my 2 young kids to the gents and its disgusting wee poo everywhere toilet wont flush."
Value
Pros:
"This is our favourite kfc. we have been coming for years, even though The food portions have reduced over the years, this is the case everywhere! It’s easy to build up reward points and. We really like the Allstars meals, a nice selection for limited cost."
"Over all very happy with my meal."
Cons:
"Was so shocked at the over inflated prices we left without trying food no wonder they had hardly any customers."
"They have on more than one occasion 'accidentally' overcharged."
"Hardly any fries, would have received more in a children's happy meal at McDonald's."
"Also, £7.50 for a meal for one is a rip off for a chain fast food."
"As we walked out one family inside said they just spent seventy pounds on a family of five."
"Can't believe they don't sell coffees."
"Absolutely disgusting food. I ordered two chicken fillet box meals with diet Pepsi... received normal Pepsi... with side order of corn... dried up and within minutes of expiry."
Management
Pros:
"Me and my partner do enjoy a good take away boneless banquet... we have always been very impressed with this good looking young man called James, he claims to be the manager but you don't often see managers working as hard or hands on as he does."
"Thank you for a good experience, which I believe is not found in many other places."
Cons:
"Looks like poor relatively New Management..!"
"Seriously, what is wrong with this restaurant? I don't remember the last time they got an order right!!!"
"Is there anyone in charge at either restaurants?"
"Don't go here unless you want items missing from your order and enjoy ignorant staff serving you at the drive through."
"This is one of the worst KFC I have ever been. The customer service is rubbish, while they advertise and sell 2 chicken strips with Might Bucket, they only gave me one."
"I would never eat from this stupid place again they are all so rude and so is the manager."
"My family hates it!!!! The smell when we walked in, it was utterly disgusting. Furthermore so was the restaurant; there were dead and alive flies, the tables were dirty and sticky."