McDonald's Reviews Summary

Service

Pros:

• "It was very busy and so I was pleasantly surprised at how fast the service was."
• "Touch screen ordering very easy to use, allows you to take your time reviewing the options instead of feeling rushed to give server your order."
• "Helpful and friendly staff, quick service too."
• "Really fast service and very well served."
• "This place has had an overhaul of late. Now it is clean, very friendly and service is quick and professional."
• "Friendly service & freshly cooked hot food."
• "Food was lovely and hot. Staff on top of the cleaning too."

Cons:

• "Drive through 10 minutes to get to first window only ti be told at second window to park up totally time 17 minutes."
• "Service was slow, food just warm."
• "Waited 15 minutes standing outside to order inside. Then didn't even get to order because of the 15 delivery drivers clearly getting priority."
• "Service is shocking at this branch. Always get your order wrong."
• "For a fast food outlet the service here was extremely slow. Had to wait about 15min from point of order."
• "Service was slow, no customer service when asked to replace almost cold food server rolled eyes and tutted but replaced food."
• "Very long wait for food. We saw what turned out to be our bag of meals sat on the side for almost 5 mins, finished but not handed out, while delivery orders were prioritised."

Cleanliness

Pros:

• "The decor inside was very good and clean and modern."
• "Lovely here, all safely set out. Met at the door by an employee, his name is John. He was friendly, bubbly, polite and explained everything too us."
• "The staff are amazingly helpful, the place is always clean with cheap, good quality food being served."
• "The tables were specially clean and the staff kept an eye into detail."
• "Place was clean, can't complain!"

Cons:

• "This McDonald's is literally the dirtiest McDonald's I have ever been in. The toilets have half eaten food all over the floor."
• "Terrible. Dirty floor and uncleared tables left for the whole time we were there."
• "The tables were disgusting when we arrived and for the 45mins we were there not one person came out to clean ANY of the tables in the restaurant."

Order Accuracy

Pros:

• "The staff have never messed up an order any time I've been there and I always customise my food."
• "Product was same as always the world over: BigMac Meals don't change much....everything was as hot / cold as it should have been."

Cons:

• "Nearly every time I come here, the staff mess up my order."
• "Messed up an order on drive through."
• "Can get a little busy. 95% of the time mess up the order at the drive through."
• "This mcdonalds has always been a nightmare for orders."
• "Get in the drive-through queue, make order at the screen no problem. Drive to the paying window, they didn't have half of what I asked for and the woman couldn't even look slightly sympathetic."
• "On receiving my food it was totally wrong on taking it back asked me are you sure it's wrong my reply was I wouldn't have brought it back if it wasn't then waited another 5 mins on getting my order which had been sitting there all the time gave it to me then it was barely warm food was below par and the coke was terrible won't go back in a hurry."
• "EVERY time we order from here something is missed."

Facilities

Pros:

• "There is more than enough places to charge your devices."
• "Stopped here after getting petrol as easy option. Found table quickly although busy."
• "Open 24/7. Friendly staff and hot food."
• "Handy just off the A19/A178 Junction."

Cons:

• "Not much parking either for a busy restaurant."
• "Parking is a nightmare since Uber Eats moved in and took over."