KFC Exeter - Rydon Lane Retail Park Reviews Summary

Cleanliness

Pros:

• "The baby change was nice and tidy though!"
• "The place was clean and tidy, staff were busy but remained helpful and friendly."
• "Place was clean, waste bins not overflowing."
• "The restaurant was amazingly clean."

Cons:

• "The entire place was filthy, bins overflowing, food on the floor, tables obviously not been looked at since the end of the lunchtime rush."
• "So much food debris everywhere it was difficult to find a clean table."
• "Awful Awful Awful Food is standard KFC fayre but I have never been in such a dirty and untidy and therefore unhygienic KFC before! Bins overflowing, tables full and dirty, floor covered in mess and sloppy with grease and chicken scraps."
• "Parking lot was covered in KFC wrappers."
• "The state of the rear premise when driving thru drive through is off putting(to be honest is sickly how filthy it is)!"
• "The floor had food all over it and the tray my food came on had gunk all over the side."
• "A bad experience, filthy floors and tables there was nobody cleaning the whole time we were there and that was a long time as we had to wait 25mins for our food."

Staff and Service

Pros:

• "They was very kind and made my 19month old son and I very welcome we had such a lovely experience."
• "The girl on the order desk was friendly and welcoming."
• "The man cleaning the tables was pleasant and hard working."
• "Food is what you'd expect from a KFC, and the staff are very friendly and helpful."
• "The staff are amazing and friendly and I found they interacted with you as a person."
• "Staff was polite, food was nice and fresh, that's what matters to us."
• "Staff always happy to help and service is generally quick."

Cons:

• "Extremely disorganised with poor management, staff rude with the exception of the lovely lady that takes the orders."
• "Staff seem to be just milling around not knowing what they're doing."
• "Never much of a feeling of being welcome and staff aren't really keen to be any more than a slight resemblance to a human."
• "The staff numbers were low and very unorganised."
• "Staff (all teenagers) looking really stressed and p'ed off."
• "The staff where really unhelpful and just shrugged her shoulders at the customer."
• "Always getting the order wrong, I have to check every time."

Food Quality

Pros:

• "The chips were nice."
• "The food is always good, hot and of high quality."
• "Meal was very nice."
• "The food was good, cooked nice and fresh however."
• "The food hot, properly cooked and tasty."
• "Food, great. Service, good."
• "Great flavoursome chicken based meals as you would come to expect from KFC."

Cons:

• "Chicken could easily of been confused with a chunk of Michelin, and yeh took ages and was cold."
• "Food was disgusting and dry zinger burger and the chips see pictures below."
• "The famous kfc coating tasted rough and of burnt oil."
• "Food was poor didn't taste fresh, small narly pieces of chicken."
• "The chicken wings were tainted."
• "Absolutely atrocious, out of the 4 of us 1 had chips that was edible, the bread was stale on the zinger burgers had no supercharger sauce which wasn't told when we ordered, also had to wait 20 minutes to get served our so called 'fast' food as the staff didn't even get into first gear let alone 2nd"
• "The chicken was so greasy, more than the usual kfc. Legitimately dripping in oil."

Order Accuracy and Wait Time

Pros:

• "Quick service as very busy for a Saturday lunchtime."
• "You can happily visit and the order will be correct."
• "The service in the drive through was fast."
• "Fairly speedy service considering it was lunch time!"
• "I ordered on the machine instead of ordering at the counter I then asked a young lady (DARCY) if she could place a rush on my order and requested certain pieces for my 3 piece and make sure my order was correct, 100% top class service, It was very busy, i was in and out in 10 minutes, Special thank you to DARCY, signed the coach driver"

Cons:

• "This place is shocking. Waited an hour at the drive through. Watched staff say the store was closed - no cars are moving and nobody in the store seems to be getting their food either. No idea what’s going on"
• "When it came, they got the order wrong, refused to give me a receipt and not a single apology."
• "Waited 30 minutes to queue and get my food. The place was filthy with things all over the floor. No napkins at all. Clearly understaffed."
• "Wait time was 1 hour before they locked the door and no one else in."
• "Yet again my order is delivered missing gravy and 6 pieces of chicken."
• "Waited 35 minutes for a boneless banquet."
• "I waited 50 mins in the drive through."