Sainsbury's Reviews Summary

Staff Friendliness and Helpfulness

Pros:

• "Lovely ladies who work at the cafe! We arrived here to charge our car and were greeted by lovely friendly staff who brightened our morning."
• "Good staff and reliable. If you have disabilities you can call them, and staff members will bring electric scooters for disabilities next to your car."
• "Staff, as always do their best given the rudeness of some customers."
• "When you do find a staff member, they are very helpful and friendly."
• "Staff are always friendly, too."
• "Staff were very helpful and courteous."
• "Friendly helpful efficient staff. Good selection. Good offers."
• "A shout out to a member of staff for excellent customer service."

Cons:

• "Dreadful 6 staff around the automatic 'Chat out' all chatting about their weekend and no one to agree that I'm over 18."
• "Absolutely the worst staff I've encountered in any supermarket."
• "Very rude staff member on self-checkout! I waited patiently for ages to get approval. Her attitude was completely abhorrent."
• "The manager of this store showed exemplary customer service. This review dropped a star as there weren't enough floor staff on duty to help me initially."
• "Understaffed in the Cafe... 29 plus people queuing poor woman serving on her own. Called the manageress and complained..she was curt and rude."

Product Selection and Availability

Pros:

• "Hypermarket where you can find food and drinks and groceries and quite everything what you want, even clothes."
• "They do have many items not available elsewhere, especially free from items."
• "Big store with a huge selection including a pharmacy, home section, kiosk, and Argos."
• "This store has just about everything you need and is not overpriced either."
• "Wide range of fresh vegetables and bread. Habitat products also available as well as an Argos branch in the store."
• "A huge store that you have to trek around for hours looking for stuff in an illogical order."
• "Superstore does not do it justice. Mega store with extras would be a better description."
• "There is always great produce to find here. It's full of everyday food & groceries; has a great selection of greetings cards, magazines & toiletries."

Cons:

• "A slightly frustrating shop as I couldn't get everything we wanted due to a lot of empty shelves."
• "Went to buy the weekly freshly baked multi-seeded loaf today and 60% of the bread had none of the usual bags on them so people were manhandling the bread with their bare hands."
• "Disappointed on today's visit with poor dates on products, low stock especially in the bakery section and not the usual customer service when going through the checkout."
• "Diabolical experience on this visit. The smart shop is closed and there are no baskets as we entered."
• "So many empty shelves. Was told they are not getting deliveries."

Pricing and Value

Pros:

• "Prices could be good or cheaper than other Hypermarkets."
• "Nectar cards bring them down to acceptable levels."
• "Offers are worth checking. Nectar prices now offering significant discounts."
• "Pricing has improved recently, especially if you are a Nectar card holder, as Sainsbury’s has followed Tesco Clubcard in making cardholder only savings."
• "Great, I stopped shopping in Sainsburys for a while as prices crept up more than other supermarkets. But recently in the last 2/3 months the prices have been held, price matched and great discounts if you have a Nectar card."

Cons:

• "Prices really high."
• "A huge store that you have to trek around for hours looking for stuff in an illogical order. Prices are a bit high."
• "I like this supermarket but more than any other, I seem to leave here every time without at least one item I went in for, and it's more expensive."
• "Not a fan of Sainsburys. Dislike the store layouts, color schemes, and poor competitive prices despite marketing ads on TV."