Sainsbury's Reviews Summary

Store Layout and Facilities

Pros:

• "Large megastore with an additional Argos and cafe upstairs via an escalator."
• "Fantastic home and clothing section. Fresh pizza section is also a bonus."
• "Lovely place to get your shopping and have a look at the clothes and afterwards you pay you can go up to cafe and have a coffee and breakfast and then have a look at Argos as well."
• "Great selection of clothes which are now down stairs."
• "The store is clean, well laid out, with good quality food, lovely clothes and always a comprehensive sale section."
• "A huge store with lots of good quality choice, from food to clothing and home wares with a cafe on the first floor."
• "It is very spacious and is easy to manoeuvre around the Isles."

Cons:

• "Over priced and for some reason only one door works."
• "Parking is horrendous, car park spaces are not big enough unless you are in a very small car."
• "Signs are awful, and the layout is awful too."
• "Now the clothing is downstairs and consequently, everything (particularly the homeware) is crammed in."
• "Shelves seem empty a lot of the time."
• "I'm a wheelchair user and find the clothing department rather tight to get around, especially if there's a lot of other shoppers."
• "Poorly laid out store!! Staff don't even know where products are!!!"

Customer Service

Pros:

• "The cafe here is terrific! The staff are great, friendly, genuine and efficient."
• "Pleasant friendly people. They all have kept smiling through the recent trying times."
• "Great customer service here and really friendly, helpful staff."
• "The staff are friendly and know their job."
• "The staff were very helpful."
• "Staff good, friendly and approachable."
• "The staff are very friendly and helpful. I would recommend this store."

Cons:

• "Asked for a large white coffee... The coffee was far from fresh, it was stewed."
• "Sadly this supermarket is going to pot.they have no empathy for elderly customers who struggle with self service."
• "The only disappointment on 2 occasions now is the in store café is shocking, dirty cutlery, stale food, dirty cups."
• "Had s really bad customer service experience here. Returned some faulty childrens boots with a receipt."
• "But store staff get no stars. But mostly due to the security making me feel uncomfortable like a shop lifter."
• "Checkout Lady didn't really have any Christmas spirit though."
• "Lady behind the till was not nice shall we say."

Product Quality and Selection

Pros:

• "Good store, lots of food choice with a decent sized clothing department and home wares."
• "It has everything I haven't been able to get in Tesco - such a variety and everything looks lovely and fresh."
• "I love this store great quality food. Fruit veg fish amazing. Wide Isles. Great clothing. Lovely staff."
• "Absolutely great place to shop, fresh items, great prices polite staff."
• "The introduction of a new local Aldi and Mark's & Spencer Food Hall should normalise some of the prices."
• "Great place to shop. Reasonable prices. Huge variety of products."
• "Very good pizzas made on the spot at a very reasonable price."

Cons:

• "Products are well over priced..had food poisoning from a taste the difference meal was offered 200 nectar points!"
• "A letuse I bought was full of dirty fruit flys. School uniform iv spent 90 pounds on is already bobbley and stretched."
• "Shelves are regularly understocked."
• "Cafe was terrible. Rude staff, hardly any food options and tasted awful."
• "Filthy... the whole place needs deep cleaning. No handwash in the ladies."
• "Christmass on the way went to vegan produce isle and surprise its been reduced to nothing."
• "The upstairs Cafe produced a pretty awful Scampi, chips n peas."

Price and Value

Pros:

• "The restaurant is great and good value. It serves a wide variety of hot and cold meals, including pizzas."
• "The petrol station staff are the ones that the 5 star from me are rewarded to. Always smile and polite even helpful."
• "The value is really good, it's clean and tidy with friendly staff. The square toasted teacakes are brilliant!"
• "I do like Sainsbury's food and don't think they're overly expensive."
• "Food always excellent and good value, wonderful cakes."
• "Great range of products, good facilities especially the cafe, somewhere nice to have a natter and a brew."
• "Customer service is always good, toilets are clean, a nice family supermarket offering a good range."

Cons:

• "Can't understand why Sainsbury's garage in Scarborough is selling diesel for six pence per litre more than Sainsbury's garage in Whitby."
• "They recently started 'Price Matching' with Aldis... Sainsbury's have been RAISING their prices to match Aldis not lowering them, complete and utter greed."
• "Unnecessarily expensive and you need to buy more than one of almost anything to get a lower price per item."
• "Great store, good selection, friendly staff, but considerably more than Aldi to shop there, and with prices rocketing it really does influence where I shop."
• "Expensive in comparison to morrisons and Tesco."
• "OK as far as supermarkets go, same as the others, but even more expensive."
• "It's a supermarket with potential, but that's it. Appalling parking...far too close, so vehicles are easily damaged."