Sainsbury's Reviews Summary

Car Park

Pros:

• "Plenty of parking available with wide spaces for ease of access."
• "Parking is easy and plentiful."
• "Car park is big, new tarmac with new parking marks."
• "Easy parking."
• "Good location, easy to park."
• "Sufficient parking."
• "Great sized supermarket with ample parking in the large carpark adjacent which is free to customers for 3hrs."

Cons:

• "Car park being resurfaced and more spaces being put in. They are smaller and even small cars were finding it difficult."
• "Parking a nightmare as usual because of all the people that park there and then go over to Stewart's."
• "Entering and exiting, can be a slow process. Avoid Friday and Saturday it's chaos."
• "The worst carpark entrance I've ever come across. 5 mph seems too fast."
• "I'm so shocked at how much litter it all around the car parks in hedges, Sainsbury's you have a responsibility to make sure it's thoroughly cleaned daily, so it doesn't get into the sea."
• "Huge car park, but sadly marked out in the old standard size bays, means you can normally find a spot to park."
• "The self checkout is bit of a joke having people with full trolleys being allowed to pay there when some people with one or two items have to wait an age."

Staff and Service

Pros:

• "The main thing that impressed me were the staff."
• "I also find the staff in this store to be extremely helpful including the friendly staff on the customer service desk."
• "Staff are helpful and friendly."
• "Very friendly helpful staff particularly on meat and fish counter."
• "The staff was helpful and cheerful when we needed directions to ovenware and on the till."
• "Staff friendly and helpful."
• "Friendly staff who can never do enough to help."

Cons:

• "Extremely concerned with how a member of staff was speaking to a customer this afternoon in store."
• "The Till operators spend more time talking and messing about with each other than serving customers."
• "It is a shame that staff engagement is lacking."
• "customer services are terrible."
• "The very young staff in the cafe are rude and miserable."
• "Had a bad experience with one member of staff saying that they didn't have time to help me as they were finishing their shift and wouldn't get paid overtime to stay."
• "I struggled finding member of staff for directions and when I did, he said he did not know even working in the aisle it was sign posted as in."

Store Layout and Stock

Pros:

• "Clean store with good layout and, in general, well stocked shelves."
• "Great selection of products that you can't find in other supermarkets or other sainsburys."
• "This is a good sainsburys store in Christchurch. There is plenty of items here so you should be able to get everything you need!"
• "Groceries have a good and sometimes different selection and veg/fruit is also good quality."
• "This is a really nice sized Sainsburys with lots of choice in products."
• "The store had everything I had on my list, and a larger product range than my norm."
• "Big store with lots of choice."

Cons:

• "This used to be a great store but I find with goods in a higgeldy piggedly manner hard to find."
• "I find a lot of items I purchased in my previous branch are not stocked at this one."
• "It's a good supermarket just a pity about the lack of some foods on the shelf as well as drinks."
• "The store does tend to suffer from 'stock outs' more than most."
• "I've never been that keen on Sainsbury's. They seem to emphasise variety of a product type over range of products."
• "Not as good as it used to be. Stocking less and less products."
• "This store has become a nightmare to shop in. Whoever designed the car park needs to go back to school, the rearranging of the inside of the store doesn't work, the new fridges make the aisles narrow."

Café Experience

Pros:

• "Cafe is great price and lovely food also."
• "If you have an adult meal your child can eat for free!! Amazing!"
• "Excellent! I can recommend the breakfast! Really fresh and fantastic value. 10/10"
• "Tea was ok and the flapjack was great, the wrapped one they couldn't muck up."

Cons:

• "Very disappointed with Sainsbury's at Christchurch today. For years we have been coming down to Mudeford for a walk then calling into Sainsbury's for lunch and shopping. However today we found the café was permanently closed!!!!!"
• "The cafe is not great for a quick bit, The cashier makes the tea and coffee as soon as you buy it, meaning everyone else has to wait ages further down the queue."
• "Wife brunch looked like it had been sat under a hot lamp for ages and they sent me the wrong order."
• "It was really awful - when we found the cafe - it was cold and uninviting. The hot drinks were lukewarm. The place was void of any atmosphere - really depressing."
• "Cafe slow when busy and food often not as hot as it should be."
• "Just ordered an omelette in the cafe to be told they have ran out, so they have eggs but no omelette which tells me the omelettes they serve are not freshly made here but bought in probably frozen, how vile!!"
• "Cafe did not have the order I chose from the menu today."