Rutland Hall Hotel Reviews Summary

Staff

Pros:

• "Restaurant staff very helpful and friendly."
• "Helpful staff, quick reception."
• "Very friendly staff and plenty of them."
• "Kind and attentive staff."
• "All in all a very pleasant stay, helped by friendly helpful staff."
• "All Staff in all areas where very professional and friendly."
• "Staff were friendly and attentive."

Cons:

• "The staff really need to be a bit more friendly and helpful."
• "The receptionist on arrival was very unwelcoming, unhelpful, and unpleasant."
• "The visit for me was let down by the gentleman on reception when we arrived."
• "Reception staff could learn to be more friendly from our experience."
• "The rest of the staff seemed inexperienced or jaded....will not return!"
• "But the staff were not friendly. Not a smile from any of them."
• "Customer service; the young chap in the new Leisure Facility Reception was rude and patronising."

Rooms

Pros:

• "The room was kept spotlessly clean."
• "Rooms were beautiful - loved the heaters and the coffee machine."
• "Room was perfect only comment for us was no view."
• "Our room was beyond amazing (thank you!)."
• "Rooms beautifully decorated and comfortable."
• "Our bedroom was fabulous with beautiful views."
• "The room was wonderful and comfy as well as super clean."

Cons:

• "Our room was basically a cupboard with a bed in it! No bath and the shower was so small my Partner who is over 6ft could barely move in it."
• "Room quite small but had everything we needed, gave up trying to get the coffee machine to work."
• "The bedroom didn’t compliment the bathroom which was modern and nearly the size of the bedroom!"
• "Rooms were very small. Windows dirty."
• "Unfortunately double bed is hard and uncomfortable."
• "The room was very small with an even smaller bed."
• "No refrigerator in rooms."

Food

Pros:

• "Evening meal was also very well presented and tasted delicious."
• "The food was absolutely amazing."
• "Excellent service. Plentiful buffet style breakfast."
• "The menu offers something different and is well presented and cooked."
• "Food was very good too."
• "Food was delicious too."
• "The food quality was outstanding. I would highly recommend trying their a la carte menu."

Cons:

• "Food was good but unfortunately lacking for choice for those with dairy intolerance."
• "The restaurant however is a bit of a let down like fawlty towers, we had to wait almost forty minutes for a cooked breakfast every morning."
• "The Vegan stew was below par in comparison to other meals and there was not even a dairy free alternative to butter with Breakfast."
• "Also food we ordered was nice but very small portions and items missed."
• "The dinner was atrocious (breakfast was better, maybe a different chef?)."
• "The cheese board was uninspiring and one item was stale."
• "The menu was very limited and the preparation was poor, with chicken so over cooked, it was like trying to swallow blotting paper."

Location & Views

Pros:

• "Nice venue with good views of the lake and excellent walks through the local woods."
• "The location and views are outstanding."
• "The venue is well laid out across acres of land with most accommodation seemingly benefiting from views of Rutland Water."
• "The resort is beautiful and you get some amazing views of the nearby Rutland water reservoir."
• "The environment is beautiful, there are great views of Rutland Water."
• "Beautiful location on the side of Rutland Water."
• "The location itself just by the Rutland water is great!"

Cons:

• "Car parking is somewhat limited when busy and the room was smaller than expected."
• "Driving to the location was a bit of a challenge because the road was a bit of twist and turns."
• "When staying with a dog, you have to pay for an upgraded room, but then you're put in a room with no view, no WiFi and very cold and draughty."
• "The downside was that my window faced a wall, there are other rooms that have better views I am sure but mine was disappointing."
• "We booked a twin room on the website and we're not informed that the view would be of a concrete wall, two foot from the window."
• "The only downside was the constant traffic noise from the very busy local roads."
• "It’s resting on a beautiful view but lacks any charm itself."