Address: 3 Mitcham Rd, Croydon, CR0 3RU, United Kingdom
Phone: +442086499160
Rating: 4.7
based on 136 reviews.
Customer Service
Pros:
"A fantastic experience with Kwik Fit at 3 Mitcham Road Croydon from Matt and his team."
"Matt and Paul were both brilliant and very attentive."
"Matt and Ozzy were fantastic!"
"Amazing service by the centre manager Matt."
"Very quick and professional service received."
"Great Help! My tyre had a slow puncture, but it was already running on the run flat."
"The staff exhibited excellent professionalism."
Cons:
"Really terrible service and I do not recommend at all this centre."
"I don't think I will be using Kwik Fit again."
"AVOID KWIK FIT AT ALL COST. Unprofessional staff, not honest and very expensive."
"Have visited for wheel alignment and wasn’t happy at all. Poor job, didn’t done nothing."
"Worst experience ever and would not recommend this company."
"Totally useless. Went in for a wheel alignment but they couldn't do it."
"Never ever will use Kwik fit again. Terrible experience."
Staff and Management
Pros:
"Would definitely recommend Kwik Fit Mitcham to everyone."
"Clients are informed of progress, made fully aware of all works being done and given price choices."
"Shout out to Matt for being super friendly and professional."
"Very helpful friendly decent mechanics that diagnose car issues and are honest no hidden agendas and charge fair prices."
"Matt & Ozzy was fantastic! The service was amazing!"
"Everyone so pleasant and smiling. Appear to have respect for each other and seem to work well together. Lovely clean site. Relaxing area whilst waiting."
"The way the manager Matt, and Paul took care of the car and myself when I was here was absolutely impressive."
Cons:
"On top they damaged the steering rack on my Audi A6."
"Just had my mot sorted here last week. Friendly staff, however my car has started to shudder very abruptly, which is quite concerning (gets even worse when I speed up)."
"Only realised the day after that the fitter had not replaced the valve cap on one of two tyres that I had bought. It’s not the first time that this has happened. Careless and irresponsible."
"Got my car fixed here. 8 weeks later my car is shaking and shuddering. On further inspection, Kwik fit had used and fitted my old worn out nut on a new part, this had come loose and was on verge of coming off! Unprofessional and unacceptable mate."
"Observed new body scratches in the LH door side near the tire pressure note sticker and LH side fender area."
"So my final advice is to KEEP AWAY FROM THESE CHEATERS AND GO TO YOUR LOCAL MECHANIC."
"Staff used my friendly and passive personality to take advantage of a situation. Very confrontational, rude and a little bit aggressive."
Quality and Price
Pros:
"They always help us and fix things in a timely manner. Sometimes it’s a little bit pricier than a local off brand mechanic, but for us it’s worth it as we know we are getting quality parts and repair."
"Whilst the price of these beast of a tyre were the price of a small family saloon, they were still the most affordable option."
"They even cleaned my wheels (that were very dirty)."
"Not only was the service professional but they also included wheel alignment and advised me of a slight oil leak from one of the front shock absorbers."
"Friendly workers. Cheap MOT. Only £27 paid online."
"A Very thorough and professional job of diagnosing and fixing the problem and going out of way for extras."
"I took my Suzuki baleno into kwik fit to have an oil and filter change they did a good job did a mini service and I could not be happier with the service."
Cons:
"Booked a slot online for a tyre check at 14:30 today and turned up at 14:10 only to be told 'the system thinks there are a lot of us here but there aren’t. You will be waiting at least 1.5 hours. Don’t book online in future just turn up.'"
"Fitted two new rear tyres when MOT came up with tyre splits all round on insides of both the old ones, very good service I received with no fuss, just not sure why the two TPMS sensors were replaced when I noticed it on the invoice later."
"Took my BMW 520D 2013 for wheel alignment and they completely messed up the rear toe and camber of the wheels."
"For the money I paid, I don't really feel any different when driving my car after which is supposed to be a full service."
"They broke it TPMS (tyre pressure monitor system) and told me to go to Toyota as they can’t fix it."
"I wish I could give it more than 2 stars but I just cannot... I think this place is way too expensive."
"My free wheel alignment was not done, when I asked to the staff, their reply was they are unable to do it because of sensor in my car."